Knowing how to lead difficult people in crucial conversations to improved relationships is an essential skill. In this audio program, you will learn proven tactics and strategies to assist you in anticipating problem people, stopping tensions from boiling over, retaining the upper hand in a conflict, stopping power plays, and helping those with communication issues to avoid communication breakdowns. During this program learn

• how to instantly read people and situations;
• how to handle difficult people and their emotional storms;
• how to build your power when someone pulls a power play;
• how to prepare for a conflict and steer a conversation;
• how to overcome barriers with people who are resistant to change;
• the five best ways to handle conflict when it happens.

These strategies will make a difference in every area of your life as you develop techniques to easily and rapidly handle person-to-person issues. Let psychologist Larry Iverson help you gain a leadership edge and stay in control by applying the principles of High Stakes Communications.