Sankarsan Biswas

Confidently Scale ITSM Using ITIL® 4, DevOps, and Cloud.

Book Description

ITIL® 4 is the foundation for modern, scalable, and value-driven IT Service Management (ITSM). But mastering its true potential requires more than certification.

Ultimate ITIL® 4 for Scaling ITSM in Enterprise is your definitive guide to evolving from foundational knowledge to transformational leadership. Whether you're an ITSM practitioner, consultant, or technology leader, this book takes you beyond the basics—deep into the realities of applying ITIL® 4 in today’s hybrid, fast-paced environments shaped by Agile, DevOps, Cloud, and Digital Transformation.

You’ll begin with a solid refresh of the core concepts, then advance through ITIL® 4’s critical practices—from governance, risk, and continual improvement to technical integration and enterprise-scale implementation. Along the way, you'll learn to craft scalable workflows, embed KPIs, measure value, align with business outcomes, and build ITSM ecosystems that thrive across geographies and functions.

This isn’t just a theory book—it’s a strategic playbook for real-world impact. You’ll close each chapter better equipped to drive operational excellence and future-proof your ITSM capabilities in a digital-first world.

Table of Contents

1. Introduction to Advanced ITIL4 Concepts
2. Revisiting ITIL4 Basics
3. ITIL4’s Role in Digital Transformation
4. General Management Practices
5. Service Management Practices
6. Technical Management Practices
7. Integrating ITIL4 with Modern Frameworks
8. Scaling ITIL4 in Large Enterprises
9. Measuring ITIL4 Performance and Value Creation
10. Governance and Continual Improvement
11. Emerging Trends and Technologies in ITIL
12. Overcoming Challenges in ITIL4 Implementation
13. The Road Ahead for ITIL4 Professionals 

Index

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Ultimate ITIL® 4 for Scaling ITSM in Enterprise

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