Technical Support A Complete Guide - 2021 Edition

Are project personnel adequately trained for safety during the performance of the project?

Can the technical support group modify any information in your profile?

Has equipment, technology and technical support necessary to support telework been tested?

How good is your organizations technical support and how long do you use it?

How much time does your technical support team spend on submitting calls to support centers?

Is the technical support sufficient to guarantee the quality of the system?

What are the ongoing price considerations like annual fees, upgrades or technical support?

What customer and technical support is provided, including hours of operation?

What percentage of the vendors total staff is engaged in technical support?

What services and types of technical support are provided by the sector specialists?

This Technical Support Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Technical Support challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Technical Support investments work better.

This Technical Support All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Technical Support Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Technical Support maturity, this Self-Assessment will help you identify areas in which Technical Support improvements can be made.

In using the questions you will be better able to:

Diagnose Technical Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Technical Support and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Technical Support Scorecard, enabling you to develop a clear picture of which Technical Support areas need attention.

Your purchase includes access to the Technical Support self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

© 2020 5STARCooks (Libro electrónico): 9781867487784

Fecha de lanzamiento

Libro electrónico: 21 de noviembre de 2020