Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

0 Calificaciones
0
Episodio
141 of 289
Duración
1H 9min
Idioma
Inglés
Formato
Categoría
Economía y negocios

Managing uptime is critical for customers and it can be a powerful customer activity that connects engineers to the value that customers receive from your product, however it can also be a heavy source of burnout for engineers. Brian Scanlan with Intercom has created a volunteer management infrastructure that increases the efficiencies of on-call engineers while also reducing the inherent disruptive nature to the job. Today on the show, the panel interviews Brian about his process and architecture to this on-call management infrastructure.

In this episode… 1. The on-call burden 2. Alarm management 3. Escalation paths 4. Incentives for the volunteer teams 5. Deployment processes 6. Improving standards and expectations 7. Human centric vs. machine centric


Escucha y lee

Descubre un mundo infinito de historias

  • Lee y escucha todo lo que quieras
  • Más de 1 millón de títulos
  • Títulos exclusivos + Storytel Originals
  • Precio regular: CLP 7,990 al mes
  • Cancela cuando quieras
Suscríbete ahora
Copy of Device Banner Block 894x1036 3
Cover for Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

Otros podcasts que te pueden gustar...