Accelerate the Customer AI Journey in Manufacturing

In this Microsoft Cloud Executive Enablement Series episode, host Karuana Gatimu, Principal Manager for the Microsoft 365 Customer Advocacy Group, is joined by Jesse Alleyne, Industry Leader of Manufacturing at Microsoft. Karuana and Jesse discuss Microsoft's focus on customer initiatives and the shift towards a new era marked by AI. The conversation covers AI initiatives in customer experience, operations, and productivity, focusing on generative AI. Call center optimization, product design, and factory floor efficiency are explored, showcasing the transformative potential of AI. The discussion also addresses challenges and risks associated with AI adoption, emphasizing the importance of people and change management, technology governance, and data quality. Allen recommends staying updated through Microsoft blogs and the partner ecosystem.

In This Episode You Will Learn:

• A focus on individuals amidst technological transitions • Insights into the intersection of AI and manufacturing • The long-term opportunity in the manufacturing sector from Microsoft

Some Questions We Ask:

• How do you help partners address customer objections to this evolution? • What AI initiatives and technologies play in this space? • How will AI in manufacturing enhance call center interactions and improve product design?

Resources:

View Jesse Alleyne on LinkedIn

View Karuana Gatimu on LinkedIn

Watch the full video episode on YouTube.

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