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Matt Abrahams

Think Fast Talk Smart

One of the most essential ingredients to success in business and life is effective communication. 
Join Matt Abrahams, best-selling author and Strategic Communication lecturer at Stanford Graduate School of Business, as he interviews experts to provide actionable insights that help you communicate with clarity, confidence, and impact. From handling impromptu questions to crafting compelling messages, Matt explores practical strategies for real-world communication challenges.

Whether you’re navigating a high-stakes presentation, perfecting your email tone, or speaking off the cuff, Think Fast, Talk Smart equips you with the tools, techniques, and best practices to express yourself effectively in any situation. Enhance your communication skills to elevate your career and build stronger professional relationships.

Tune in every Tuesday for new episodes. Subscribe now to unlock your potential as a thoughtful, impactful communicator. Learn more and sign up for our eNewsletter at fastersmarter.io.

Think Fast, Talk Smart: Communication Techniques

Why good communication is the key to good communities.

Community and communication go hand-in-hand. For Sandy Pentland, the culture and cohesion of any group “has to do with the stories [people] tell each other.”

Pentland is a professor at MIT, where he helped create and direct the MIT Media Lab. As a pioneer in computational social science, he’s using data to map social networks and decode communication. In his latest book, Shared Wisdom: Cultural Evolution in the Age of AI, he explores the interplay between human culture, technological development, and societal change — arguing that communication is the tool that enables groups to achieve these advancements and to cohere throughout them. “Stories are the stuff of culture,” he says. “Sharing stories educates the community… defining the worldview and culture of that group.”

In this episode of Think Fast, Talk Smart, Pentland and host Matt Abrahams explore what our communication patterns reveal about group dynamics and organizational health. From the “honest signals” in our interactions to strategies for strengthening remote work connections, Pentland shares how better communication can fuel more connected communities.

Episode Reference Links:

Sandy Pentland • Sandy’s Book: 
Shared WisdomEp.137 When Words Aren’t Enough: How to Excel at Nonverbal Communication • 
Ep.65 Ties That Bind: Why Remote and Hybrid Teams Need the Right Connection • 

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Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
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Chapters:

 • (00:00) - Introduction 

 • (02:19) - Honest Signals & Human Behavior 

 • (04:12) - The Sociometric Badge Research 

 • (05:42) - Human Connection in Remote Work 

 • (06:59) - Organizations as Networks 

 • (09:31) - How Ideas Spread in Groups 

 • (12:42) - Bringing the Right People Together 

 • (14:10) - Stories as Cultural DNA 

 • (16:53) - The Final Three Questions 

 • (21:51) - Conclusion

********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. 

Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns.

246. Shared Wisdom: How Communication Defines Culture and Builds Community

When you enter a conflict trying to win, Deepak Chopra says you’ve already lost.

“We can resolve any conflict,” says Dr. Deepak Chopra. All it takes is what he calls “conscious communication.”

Chopra is a physician, a leading authority on integrative wellbeing, and the author of over 97 books. His “conscious communication” approach puts presence at the center of all meaningful interactions — bringing together attention, affection, appreciation, and acceptance. When applied to conflicts, his approach turns adversaries into collaborators, leading to what he calls "spiritual solutions" where diverse perspectives and problem-solving lead to better outcomes for all. “We can come up with a creative solution for any adversity,” he says. “All we want is the best outcome for everyone.”

In this episode of Think Fast, Talk Smart, Chopra and host Matt Abrahams explore how presence transforms our interactions, why intentions enable us to accomplish more with less effort, and helpful questions to guide difficult conversations. Whether navigating conflict in our professional or personal lives, Chopra’s insights show why the best resolutions come when we stop trying to be right and start trying to understand.

Episode Reference Links:

Deepak ChopraDeepak Chopra AIEp.138 Speak Your Truth: Why Authenticity Leads to Better Communication • 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • ,
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

Chapters:

 • (00:00) - Introduction 

 • (02:29) - The Power of Presence 

 • (04:15) - Reframing Conflict 

 • (10:25) - The Role of Intention 

 • (12:25) - DeepakChopra.ai Explained 

 • (14:27) - The Final Three Question 

 • (19:10) - Conclusion

********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. 

Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns.

245. Mindful Messages: Leveraging the Power of Presence

Why community is the most powerful tool for transformation.

Community isn't just a feel-good buzzword. According to Gina Bianchini, it's a catalyst for personal and collective transformation.

Bianchini is the CEO and founder of community-building platform, Mighty Networks, and author of the book Purpose: Design a Community and Change Your Life. "Community is when people come together, and every single member has something to give and something to receive," she explains. In contrast to the one-directional dynamic of a speaker and their audience or a creator and their following, Bianchini argues that the power of community lies in two-way exchanges, where each member benefits the group and benefits from it. "Community is the single most effective way to get results and transformation you just can't get on your own," she says.

In this episode of Think Fast, Talk Smart, Bianchini joins host Matt Abrahams to discuss how to unlock the potential of purposeful communities. She shares strategies for finding your tribe during times of transition, the "people magic” created when we facilitate deep connections, and how creating community enables us to create the world and lives we imagine.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

Gina Bianchini • Gina’s Book: 
PurposeEp.174 Fix Meetings: Transform Gatherings Into Meaningful Moments • 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • ,
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

Chapters:

 • (00:00) - Introduction 

 • (02:13) - Defining Community vs. Audience 

 • (04:01) - Community as a Catalyst for Transformation 

 • (06:37) - Finding the Right Community 

 • (10:25) - The Future Story Framework 

 • (13:18) - People Magic & Facilitation 

 • (18:50) - The Final Three Questions 

 • (24:42) - Conclusion

********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. 

Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns.

244. Community Creates Change: Build Relationships That Actually Matter

Reduce speaking anxiety and achieve your communication goals.

“There’s no difference between the physiological response to something that you’re excited about and something that you’re nervous about or dreading,” says Andrew Huberman, associate professor of neurobiology and ophthalmology at Stanford University.

In this Think Fast Talk Smart Rethinks episode, we revisit one of our most popular interviews. In it, Huberman, from the wildly popular Huberman Lab Podcast, shares his research on the autonomic continuum, a spectrum between states of high alertness or fear all the way down to deep sleep, and shares how to use the system to your advantage. “If people can conceptualize that the anxiety or stress response is the same as the excitement response, they feel different,” Huberman says.

Episode Reference Links:

Andrew HubermanEp.33 Hacking your Speaking Anxiety: How Lessons from Neuroscience Can Help You Communicate Confidently • 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • ,
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

Chapters:

 • (00:00) - Introduction 

 • (02:46) - Stress & the Autonomic Continuum 

 • (04:54) - Controlling Alertness & Calmness 

 • (08:43) - Movement & Audience Perception 

 • (11:08) - Eye Movements for Anxiety Reduction 

 • (13:28) - Two Approaches to Managing Stress 

 • (18:12) - Preparing for Stress in Advance 

 • (20:14) - Effective Virtual Communication 

 • (22:16) - The Final Three Questions 

 • (27:11) - Conclusion

********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. 

Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns.

243. Rethinks: How Lessons from Neuroscience Can Help You Communicate Confidently

Transform how you communicate with tools that make your message stick.

Sometimes the best way to explain an idea is to show it. That’s why Loom was built — to make communication more visual, authentic, and efficient. By combining video, screen sharing, and AI-powered editing, Loom helps teams connect and collaborate asynchronously, no matter where they are.

In this episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Joe Thomas, co-founder and CEO of Loom, now part of Atlassian, about how asynchronous video can make communication clearer, faster, and more personal. They discuss why “show, don’t tell” is such an effective communication principle, how authenticity builds trust, and why recording yourself might be one of the best ways to improve how you communicate.

In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.

Episode Reference Links:

Joe ThomasEp.227 Tech Tools: Move Your Audience By Moving Through Your PresentationEp.230 Tech Tools: Use Visuals to Your AdvantageEp.233 Tech Tools: Write with Confidence and ImpactEp.236 Tech Tools: Zeroing in on Your Email CommunicationEp.239 Tech Tools: How Smarter Scheduling Leads to Stronger Communication • 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • ,
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

Chapters:

 • (00:00) - Introduction 

 • (01:18) - Loom Elevator Pitch 

 • (02:27) - Creation of Loom 

 • (03:50) - Show, Don’t Tell: Using Video Effectively 

 • (08:33) - Favorite Communicator 

 • (09:37) - Communication Hack or Tool 

 • (12:40) - Conclusion

 *******
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Try Prezi today and get 25% off exclusively at prezi.com/thinkfast.

242. Tech Tools: The Power of Showing, Not Telling

How to unlock the power of groups through collective communication.

They say teamwork makes the dream work. But as Colin Fisher knows, unlocking the power of groups requires a specific kind of collective communication.

Fisher is an associate professor of organizations and innovation at University College London School of Management and author of The Collective Edge: Unlocking the Secret Power of Groups. His research reveals the dichotomy of group dynamics: "Groups can be the pinnacle of human accomplishment," he says. "But groups also have these tendencies to restrict us, to take away our individuality, and to sometimes make us the worst versions of ourselves.” The key, he argues, is fostering communication that maximizes the creative synergy of collaboration while minimizing the pressure to conform.

In this episode of Think Fast, Talk Smart, Fisher joins host Matt Abrahams to share evidence-based strategies for effective teamwork, from selecting the ideal group size to fostering psychological safety. Whether with our coworkers, our families, or our friends, Fisher’s insights reveal how collective communication can make or break group success.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

Colin Fisher • Colin’s Book: 
The Collective EdgeEp.174 Fix Meetings: Transform Gatherings Into Meaningful MomentsEp.124 Making Meetings Meaningful Pt. 1: How to Structure and Organize More Effective Gatherings • 

 • 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • ,
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

Chapters:

 • (00:00) - Introduction 

 • (02:24) - Advantages and Disadvantages of Groups 

 • (03:58) - What Makes Teams Successful 

 • (05:42) - The Ideal Group Size 

 • (06:38) - Building Psychological Safety 

 • (08:54) - Launching a Team for Success 

 • (13:15) - Making Meetings More Effective 

 • (16:30) - The Final Three Questions 

 • (22:37) - Conclusion

********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. 

Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns.

241. Team Spirit: How to Make Group Work Work

How to identify and rewrite the limiting beliefs holding you back.

Achieving what you want in life doesn’t just hinge on what you believe about your future. According to Muriel Wilkins, it has just as much to do with what you believe about your past and present.

Wilkins is an executive coach, author, and host of the HBR podcast Coaching Real Leaders. In her new book, Leadership Unblocked: Breakthrough the Beliefs that Limit Your Potential, she explains how our personal and professional blocks often stem from our own limiting beliefs about ourselves. “A belief is a story that you tell yourself,” she says, “It is the operating principle that is driving your behavior and the decisions you make.” Before we can take actions that will lead us to where we want to go, we have to uncover these hidden beliefs. Otherwise, Wilkins says, “We'll come back right to where we started. It's not just about what we do, it's about what we think about what we do that makes all the difference."

In this episode of Think Fast, Talk Smart, Wilkins and host Matt Abrahams explore the three-step process of uncover, unpack, and unblock — Wilkins’ method for identifying limiting beliefs, understanding how they might be shaping our behavior, and updating narratives to align with who we actually want to be.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

Muriel Wilkins • Muriel’s Book: 
Leadership UnblockedEp.102 Create a Presence: How to Communicate in a Way Others Can FeelEp.98 Give It to Me Straight: How to Give Honest, Constructive Feedback 
 • 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • ,
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

Chapters:

 • (00:00) - Introduction 

 • (02:18) - The Seven Limiting Beliefs 

 • (04:44) - Three Steps to Becoming Unblocked 

 • (07:58) - Rethinking Values and Success 

 • (09:13) - Healthy vs. Toxic Productivity 

 • (11:57) - The Power of Mindset and Reframing 

 • (14:33) - Reverse Engineering Your Goals 

 • (17:42) - Managing Emotional Investment 

 • (21:22) - The Final Three Question 

 • (27:07) - Conclusion

********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

This episode is brought to you by Babbel. Think Fast Talk Smart listeners can get started on your language learning journey today- visit Babbel.com/Thinkfast and get up to 55% off your Babbel subscription.

240. Belief It or Not: How to Rewrite the Narratives That Hold You Back

Transform how you communicate with tools that make your message stick.

Meetings are where collaboration happens — but too often, scheduling them feels like the biggest barrier to meaningful connection. That’s why Calendly was created: to simplify scheduling and make time for what truly matters — the conversation itself.

In this episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Calendly’s Vice President of Growth, Darren Chait, about how intentional scheduling leads to better communication, stronger relationships, and more productive meetings. They explore how data-driven insights can improve collaboration, reduce burnout, and help teams make every meeting count.

In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.

Episode Reference Links:

Darren ChaitE.227 Tech Tools: Move Your Audience By Moving Through Your Presentation • 
Ep.230 Tech Tools: Use Visuals to Your Advantage • 
Ep.233 Tech Tools: Write with Confidence and Impact • 
Ep.236 Tech Tools: Zeroing in on Your Email Communication • 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • ,
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

Chapters:

 • (00:00) - Introduction 

 • (01:12) - Calendly Elevator Pitch 

 • (02:47) - The Origin of Calendly 

 • (04:44) - The Art of Intentional Scheduling 

 • (06:33) - Making Meetings More Effective 

 • (07:30) - Favorite Communicator 

 • (09:31) - Communication Hack or Tool 

 • (11:36) - Conclusion

 *******
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Try Prezi today and get 25% off exclusively at prezi.com/thinkfast.

239. Tech Tools: How Smarter Scheduling Leads to Stronger Communication

When we truly listen, every conversation changes — including the one with ourselves.

Listening isn’t about waiting for your turn to speak — it’s about being present enough to truly hear. In a world full of noise, slowing down to listen can feel like a radical act. Yet it’s in those moments of stillness and attention that real understanding begins.

In this special Ask Matt Anything episode of Think Fast, Talk Smart, we explore what it means to “listen up” — to engage with intention, empathy, and curiosity. Along the way, listener questions spark insights on how to slow down fast conversations, apply communication tools in real life, and navigate the nuances of culture and connection. Because better communication doesn’t start with what we say — it starts with what we hear.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

Ep.17 Think Fast: You Asked, We AnsweredEp.114 Communication Means Paying Attention: The Four Pillars of Active ListeningAsk Matt Anything (AMA) 1: Trust, Paraphrasing, and Nonverbal Cues • 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • ,
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

Chapters:

 • (00:00) - Introduction 

 • (02:40) - The Three Ps That Block Good Listening 

 • (03:37) - Ace Your Listening: Pace, Space, and Grace 

 • (05:57) - Listening Beyond Words: Nonverbal Cues That Matter 

 • (06:35) - Listening Through Paraphrasing 

 • (08:11) - Practicing Better Listening 

 • (09:28) - Choosing the Right Structure for Your Audience 

 • (12:53) - Applying Communication Skills Effectively 

 • (16:00) - Slowing Down Conversations 

 • (20:30) - Practicing and Getting Feedback 

 • (23:00) - What’s Next for Think Fast Talk Smart 

 • (24:52) - Conclusion

********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. 

Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns.

238. AMA: Why Listening Might Be Your Most Powerful Skill

Why we learn the most when we accept that we might be wrong.

Effective communication isn’t about having all the answers. As Astro Teller knows, it’s about finding (and sometimes fumbling) your way through the questions.

Teller is a computer scientist, entrepreneur, and inventor who serves as Captain of Moonshots at X, Alphabet's Moonshot Factory. In his work leading teams toward audacious solutions to seemingly unsolvable problems, he embraces what he calls “a learning journey,” where being wrong isn’t the end, but the beginning. “As scary as it is to be wrong,” he says, it’s a necessary part of the discovery process. Whether experimenting in the lab or testing our thoughts and opinions in conversation with others, it’s about having the humility and curiosity to face the limits of our understanding. “When do you learn something? You learn something when you have a model about the world, and then you get some data that tells you you're wrong,” he says. “You learn nothing when you're right.”

In this episode of Think Fast, Talk Smart, Teller and host Matt Abrahams discuss how embracing uncertainty drives innovation, why leaders should reward learning habits over outcomes, and how we learn the most when we’re not afraid to find that we might be wrong.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

Astro Teller • Astro’s Book: 
Sacred Cows • 
Ep.70 Ideas Fuel Innovation: Why Your First Ideas Aren’t Always the Best • 
Ep.20 Question Your Questions: How to Spark Creativity in Your Communication • 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • ,
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

Chapters:

 • (00:00) - Introduction 

 • (02:21) - Defining a Moonshot 

 • (04:24) - Building a Learning Machine 

 • (07:03) - Learning vs. Productivity 

 • (08:38) - Capturing and Sharing Learning 

 • (10:52) - Rewarding Habits, Not Outcomes 

 • (13:20) - Moonshot Success Stories 

 • (16:19) - The Power of Storytelling in Innovation 

 • (17:49) - Launching The Moonshot Podcast 

 • (19:40) - The Final Three Questions 

 • (25:30) - Conclusion

********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. 

Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns.

237. Mistake It Till You Make It: Learn Faster and Fail Smarter

“Communication, conflict, and cooperation are intertwined in a multitude of ways,” says Nir Halevy, associate professor of organizational behavior at Stanford Graduate School of Business. In this episode of Think Fast, Talk Smart, Halevy sits down with host and lecturer Matt Abrahams, to discuss how we can often solve conflicts and disagreements by employing the correct strategy in our communication. 

“How you articulate a particular grievance, your choice of words, the nonverbal aspects of your claim, such as the tone of your voice, can definitely influence reactions to your claim,” Halevy says. 

Connect:

Premium Signup • >>>> 
Think Fast Talk Smart PremiumEmail Questions & Feedback • >>> hello@fastersmarter.io
Episode Transcripts • >>>
 Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning • >>>
 FasterSmarter.ioThink Fast Talk Smart • >>>
 LinkedIn • , 
 Instagram • , 
YouTubeMatt Abrahams • >>>
 LinkedIn

********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. 

Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns.

30. Dissolve Disagreements: How Communication Impacts Conflict

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