Jerold Panas, Andrew Sobel
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Power Questions : Build Relationships, Win New Business and Influence Others: Build Relationships, Win New Business, and Influence Others
Supremely Successful Selling: Discovering the Magic Ingredient
Preguntas que valen oro (Powerful Questions)
Power Relationships: 26 Irrefutable Laws for Building Extraordinary Relationships
It Starts With Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue