Success as a salon owner ultimately depends on the owners ability to recruit, nurture and build a team. The salon business is a people business. GROW 3 TEAM is a handbook for salon owners and managers of what it takes to create and maintain the team culture needed. Any charts used in this book are downloadable from www. growmysalonbusiness. com/charts Table of Contents

Chapter 1: Your team needs a visionary leader

First, you need to lead and they will follow…

Leadership and vision go hand in hand

If your vision doesn’t inspire you, it’s not going to inspire anyone else either.

It is essential that everyone on the team understand the vision for the business

No single person can make the team be a team…

Turning the vision into a reality…

Chapter 2: Who is on your team?

We all need to belong…

What is a team, and why do you need to be part of it?

You just read your job description…

Roles, goals and responsibilities…

Everyone matters!

You’re not alone…

Business’s that are aligned get where they want faster…

Attitude is more important than skill…

Every team needs a coach

Are you coachable?

Staffroom terrorists: inspire them or fire them

You get the team that you plan for…

Chapter 3: Creating your team culture

Define the ‘team culture’ or it will define itself

The culture of teams…

What is important to you and the rest of your team? What are your values?

Teams need an agreed code of conduct…

What destroys a team culture?

What are some tangible things to do that will create a positive team culture?

If you talk ‘team’ … you must reward the ‘team’

Passion: the noble emotion

How do we manifest ‘passion’, not just within ourselves but others?

The passionate leader Chapter 4: Training: building a culture of excellence

Training, learning, upskilling, practice…

Training needs to be a system

Induction training system

Delivering ‘the experience’ training system

Product knowledge training system

Health and safety training system

Technical and creative training system

Personal development training system

Management and leadership training system

Training, final thoughts

Chapter 5: Communication

You cannot, not communicate

What makes the team relationship work?

When a relationship isn’t working you have two choices…

Real commitment is needed for great relationships…

Proactive problem solving

Dealing with conflict

The need for tolerance

Sorry about that Team, I stuffed up!

Meetings are a chance to really connect

Feedback … don’t assume it’s negative

What you see is what you get…

Chapter 6: Maintaining your team

The life cycle of the team…

Team retention

How well do you address ‘the six essential human needs’?

Make change positive!

Win: Win

As the business has goals, so should the individual…

Getting people to be at their best…

Practical ways to reward, give recognition and acknowledgment…

Developing leadership in others…

Leadership problems

Stay connected

Drinkin’ and druggin’ Now for the grey areas…

Know when it’s time to cut them loose…

Have fun

Celebrate. Celebrate. Celebrate.

Thank you! Thank you! Thank you!

Never stop learning and growing…

Know when it’s time to go