IT Maintenance: Applied Project Management

IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will: • Discover cost savings associated with reducing staff Improve reporting status and metrics •Build greater customer satisfaction Learn how to perform work consistently • Decrease staff stress level by stabilizing expectations •Streamline team operations •Decrease the manager's ongoing workload

PLUS! This practical reference is organized by process groups similar to the PMBOK® — providing you with applied step-by-step guidance.

© 2007 Berrett-Koehler Publishers (كتاب إلكتروني): 9781523096022

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الكتاب الإلكتروني: ١ أغسطس ٢٠٠٧