Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest ChallengesJoseph A. Michelli
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and BelongingJoseph A. Michelli
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph A. Michelli
Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your BusinessJoseph A. Michelli