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『고객 유혹의 기술』은 한국외환은행에서 22년간 근무하고 한국금융연수원 자문교수로 금융마케팅 분야를 담당했던 저자가 수년간 자영업자, 중소기업 경영자 등을 상담하고 교육하며 체득한 고객 서비스 컨설팅을 한 권의 책으로 정리했다. 책 속에서 고객 유혹의 기술은 크게 4단계로 구분하여 1단계는 고객의 마음을 움직이는 기본 사항, 2단계는 고객의 지갑을 열게 하는 주요 유인, 3단계는 유치 대상 고객을 선별하는 주요 전략전술, 끝으로 4단계에서는 이제 영원한 단골 고객으로 만드는 크고 작은 경영 전략을 실었다.
© 2016 비전코리아 (Ebook): 9791157711727
Release date
Ebook: 15 July 2016
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