Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:

● Uncovering the root cause of friction

● Maintaining a positive mindset

● Untangling the problem together

● Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.

© 2023 Ascent Audio (Audiobook): 9781663724281

Release date

Audiobook: 11 April 2023