Study Guide for Microsoft Office Specialist: Outlook 2016 (Exam 77-371)

The Microsoft Office Specialist: Outlook 2016 (Exam 77-371) study guide focuses on key tasks and features essential for mastering Outlook 2016. This guide prepares candidates to efficiently manage email, calendars, tasks, and contacts within a business environment. The exam is divided into four primary areas: managing the Outlook environment, managing messages, managing calendar and tasks, and managing contacts and groups.

In managing the Outlook environment, candidates learn how to configure and personalize Outlook, including account setup and navigation. This includes customizing the ribbon, managing folders, and setting preferences to suit organizational needs.

Managing messages covers creating, sending, and responding to emails, including using advanced features like managing attachments, applying categories, organizing messages, and using rules for automating actions. Understanding how to use the Focused Inbox and managing Junk Email is also emphasized.

The calendar and tasks section teaches candidates how to schedule appointments, meetings, and events, manage multiple calendars, and track tasks effectively. Additionally, it covers how to organize and prioritize tasks using the To-Do bar and calendar views.

Managing contacts and groups includes creating, managing, and sharing contacts, setting up contact groups for group emails, and using contact management tools like Quick Steps and Categories to streamline communication.

This study guide offers practical examples, tips, and best practices, ensuring candidates are prepared to efficiently use Outlook’s full range of features for effective email and calendar management in a professional setting.

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Release date

Ebook: 11 June 2025