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The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn: Positive things to say when you're initiating or responding to a difficult conversation. How to find and craft language to start a conversation. The right words for you to positively influence the situation.
© 2017 Ascent Audio (Audiobook): 9781469008110
Release date
Audiobook: 20 October 2017
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