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Description: 微笑服務是一種力量,它不但可以產生良好的經濟效益,而且還可以創造無價的社會效益。微笑不需要成本,卻能夠創造出許多價值。本書旨在指導讀者如何將微笑轉化為效益。 作者在書中用平凡人的小故事指引讀者看到微笑產生的能量,告訴讀者微笑代表著真誠、付出,讓人願意親近、接受,一步步指導讀者如何發揮這一能量,創造美好的生活和出色的工作。 Author Biography: 汪洋,著名管理諮詢專家,中國企業成長研究中心主任,北京工商大學副教授,長年跟蹤研究海爾。著有《財富征戰》《企業管理》《行銷實務》等作品。
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Ebook: 16 January 2024
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