Jessica Frank

Closing the deal is just the beginning. In today’s business landscape, the real success comes from what happens after the sale—turning first-time buyers into lifelong customers.

In The Sale After the Sale, Jessica Frank uncovers the strategies top businesses use to create trust, loyalty, and long-term relationships that keep customers coming back. With a blend of psychology, customer experience design, and practical tools, this book shows you how to:

Transform one-time purchases into recurring revenue

Build authentic connections that inspire loyalty

Create post-sale experiences that delight and surprise

Turn happy customers into brand ambassadors

Whether you run a small business or lead a global brand, The Sale After the Sale is your roadmap to thriving in the era of customer retention. Because winning a sale is good—but keeping a customer for life is priceless.

Field Books

The Sale After the Sale: Building Lifetime Customers

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