M SHEZI

Want to go from tension to trust in one conversation? Discover the power of your next word.

Ever felt like no matter what you say, it only makes things worse?

 Do your conversations with loved ones, coworkers, or friends often spiral into silence or shouting?

 Do you feel emotionally exhausted from trying to be understood—or trying to understand?

You’re not alone.

 Most people were never taught how to handle real-life conflict in healthy, productive ways. And yet, one word—your next word—can either ignite more damage or open the door to connection.

From Conflict to Connection is a transformative guide to navigating emotionally charged conversations with clarity, compassion, and control. Backed by research in communication psychology and real-life application, this book equips readers with the tools to repair, rebuild, and rewire relationships—one conversation at a time.

Inside this book, you’ll discover:

 • A simple framework to defuse conflict 
 • How to recognize “trigger” words and reframe them for calm responses
 • Powerful scripts and phrases for emotionally intense moments
 • How to listen so people feel 
seen • , not just heard
 • Emotional regulation techniques for staying calm under pressure
 • How to handle passive-aggressive comments without getting hooked
 • Role-play examples to practice and apply what you learn
 • What to say when someone won’t listen or keeps interrupting
 • Daily habits that increase emotional intelligence and communication clarity
 • Techniques to create “safe space” in every interaction—even tough ones

Whether you're shy, reactive, or just unsure of what to say—From Conflict to Connection shows you how to find the right next word without pressure.

Mark Lancaster

Mhlonipheni Felix Shezi

From Conflict To Connection: The Power of Your Next Word

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