Alessio Ruiz

This course is tailored for customer service representatives, technical support agents, and sales professionals who assist Spanish-speaking clients via phone, email, or chat. It focuses on the language required for professional and polite communication in support roles. The material includes phrases for greeting customers, processing orders and returns, handling billing inquiries, and explaining warranty and service policies. It provides specific dialogue training for de-escalating complaints, troubleshooting technical issues, and guiding customers through step-by-step solutions. Key use cases involve managing product returns, resolving billing disputes, providing remote technical support, scheduling service appointments, and explaining company policies clearly. The goal is to equip support staff with the language tools needed to resolve issues efficiently, maintain professionalism under pressure, and ensure positive customer interactions.

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