Tom Larkin

Diane Berenbaum

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com

Jossey-Bass

How to Talk to Customers: Create a Great Impression Every Time with MAGIC

Login with...

Login

Create an account with...

Create an account

Enter a Code

Storytel Unlimited Family

Family Unlimited (2 Accounts)