Örnek
Win the Customer: 70 Simple Rules for Sensational Service - Flavio Martins

Win the Customer: 70 Simple Rules for Sensational Service

Win the Customer: 70 Simple Rules for Sensational Service

0.0 0 5 Yazan(lar): Flavio Martins SESLENDİREN(LER): Don Hagen
SESLİ KİTAP OLARAK MEVCUTTUR.
Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to: Align the business around a customer service mission • Make every employee a customer service agent • Create an environment in which exceptional service experiences can happen • Humanize customer service, virtually and in person • Find a way to say “yes” even when the answer is “no” • Ask fewer questions-and provide more answers • Use words that win customers • Empower employees to find innovative solutions • Learn from your critics • Exploit your customer's pain points, but never the customer • Allow for random acts of WOW-they're often the most memorable • And much more When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.
DİL: İNGİLİZCE Kategori: İŞ KİTAPLARI Çeviren:

SESLİ KİTAP HAKKINDA DAHA FAZLASI

Yayınevi: Gildan Media
Yayınlandı: 2015-09-01
Süre: 6Saat 34Dak
ISBN: 9781469062822
Yorumlar

STORYTEL'DE HER ZAMAN SENİ BEKLEYEN İYİ BİR KİTAP VAR.

Storytel dünyasında sınır yok!
İstediğin kitabı, istediğin kadar dinleyebilirsin. Cihazına indirdiğin sesli kitaplar, internet bağlantısına ihtiyacın olmadan, çevrimdışı olarak yanında. Zengin kütüphanemizde her yaştan, her insan için mutlaka bir kitap var.
Storytel; akıllı telefonundaki en iyi kitap deneyimi.
İLK 14 GÜN ÜCRETSİZ