Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

0 Ratings
0
Episode
141 of 289
Duration
1H 9min
Language
English
Format
Category
Economy & Business

Managing uptime is critical for customers and it can be a powerful customer activity that connects engineers to the value that customers receive from your product, however it can also be a heavy source of burnout for engineers. Brian Scanlan with Intercom has created a volunteer management infrastructure that increases the efficiencies of on-call engineers while also reducing the inherent disruptive nature to the job. Today on the show, the panel interviews Brian about his process and architecture to this on-call management infrastructure.

In this episode… 1. The on-call burden 2. Alarm management 3. Escalation paths 4. Incentives for the volunteer teams 5. Deployment processes 6. Improving standards and expectations 7. Human centric vs. machine centric


Listen and read

Step into an infinite world of stories

  • Read and listen as much as you want
  • Over 1 million titles
  • Exclusive titles + Storytel Originals
  • 7 days free trial, then €9.99/month
  • Easy to cancel anytime
Try for free
Details page - Device banner - 894x1036
Cover for Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

Other podcasts you might like ...