Uber, and how to fix things when trust is broken

  • By
  • Episode
      16
  • Published
      Aug 28, 2023
  • Publisher
0 Ratings
0
Episode
16 of 118
Duration
34min
Language
English
Format
Category
Economy & Business

Welcome back to Fixable. This one’s a little different! This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust – authenticity, empathy, and logic – and actionable solutions to strengthen each leg when they’re on shaky ground.

Transcripts for Fixable are available at go.ted.com/fixablescripts.

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

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