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This is a show for anyone who cares about using digital approaches in the public sector to deliver better outcomes. We explore stories from around the world, where public servants have been successful at driving change. We meet the people behind the stories, to hear their first-hand experiences and lessons learned. Throughout the series we discuss technology and trends, as well as the cultural aspects of making change happen.

Public Sector Future

This is a show for anyone who cares about using digital approaches in the public sector to deliver better outcomes. We explore stories from around the world, where public servants have been successful at driving change. We meet the people behind the stories, to hear their first-hand experiences and lessons learned. Throughout the series we discuss technology and trends, as well as the cultural aspects of making change happen.
 
Click here for transcript this episode.

Public Sector Future Trailer

New research is rethinking one of the core functions of government – rule making. In this episode, we talk with Alex Roberts, Deputy Head of the Observatory of Public Sector Innovation at the OECD (Organization for Economic Cooperation and Development). He provides clarity to the concept of “Rules as Code” and how it can improve the compliance, efficiency, and integration of rules. We discuss this new model for rule making and the efforts to help governments take a more strategic, deliberate, and systematic approach to innovation through digital systems.
 
Click here for transcript of this episode.
 
Resources
 
Microsoft Learn for Government: Driving transformation in government
 
OPSI research on Rules as Code
 
Free online courses to help 25 million get new digital skills for the COVID-19 economy (microsoft.com)
 
The Future of Public Sector Work: Human-Centered Technology and Policy Strategies, CITRIS Policy Lab

Rules as Code: Rethinking government rule making

When virtual reality is integrated into our real, physical reality, we welcome mixed reality. We speak with Dr. Marc Pollefeys, Professor of Computer Science at ETH Zurich and Director of Science at Microsoft who leads Microsoft’s Mixed Reality & AI lab in Zurich. Learn about emerging areas of technology from 3D computer vision to AI, and practical applications of HoloLens in the public sector. 
 
Click here for transcript of this episode.
 
Microsoft Research Mixed Reality & AI Lab, Zurich
 
Microsoft Dynamics 365 mixed reality documentation
 
Learn more about how Microsoft supports digital transformation in Government

Mixed Reality

In this episode we explore the technology and cultural changes that have been put in place by Western Australia’s Police Force. Join us as we sit down with Western Australia’s Assistant Divisional Officer, Darren Henstock, to discuss the journey to implement body worn cameras, GPS tracking of Officers, and the management of COVID-19 through a digital approach. 
 
Western Australia Police Force
 
Darren Henstock | LinkedIn
 
Olivia Neal | LinkedIn | Twitter
 
Microsoft Public Sector Center of Expertise

Digital Policing

In this episode we speak with Yolanda Martínez about one of the key challenges of successful digital transformation, the ability to work across boundaries and barriers to share and use data, and to better deliver services to people who really need them. We discuss how she worked across federal and regional boundaries while leading the National Digital Strategy of Mexico to give everybody the ability to obtain their right to identity through digital access to birth certificates. 
 
Click here for this episode's transcript. 
 
Gobierno de México
 
Yolanda Martinez | LinkedIn
 
Olivia Neal | LinkedIn | Twitter
 
Microsoft Public Sector Center of Expertise

Seamless services: Digital access to birth certificates

In this episode, we explore a challenge-based approach to public sector innovation. We speak with Jeremy Goldberg about one of the projects he was responsible for in the New York City Mayor’s Office of the Chief Technology Officer. Goldberg designed and implemented a new approach to bringing bold ideas and breakthroughs into the public realm to benefit New Yorkers through NYCx Challenges. 
 
Click here for transcript of this episode. 
 
NYCx Challenges 
 
NYCx Moonshot Launchpad Playbook
 
Jeremy Goldberg | LinkedIn | Twitter [guest]
 
Olivia Neal | LinkedIn | Twitter [host]
 
Microsoft Public Sector Center of Expertise
 
Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts

Challenge-based approaches to Public Sector innovation

In this episode we are joined by Siim Sikkut, the Chief Information Officer of the Government of Estonia. Sikkut shares what it’s like to be the CIO of one of the world’s leading digital governments, his focus on user centricity, and how digital approaches can build trust between people and their governments. He gives advice for public servants and a glimpse of what’s next for Estonia. 
 
Click here for transcript of this episode.
 
e-Estonia
 
Siim Sikkut | LinkedIn | Twitter
 
Olivia Neal | LinkedIn | Twitter
 
Microsoft Public Sector Center of Expertise
 
Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts

e-Estonia: Using Data to Deliver Better Services

In this episode, we speak to Yazmine Laroche, Deputy Minister for Public Service Accessibility in the Government of Canada. We discuss her ambition to make the Canadian public service the most accessible in the world. We explore the steps she’s taking to make it happen, how technology can play a crucial role, effects of the pandemic, and where to get started. 
 
Click here for transcript of this episode. 
 
Canada.ca - Accessibility in the public service 
 
Yazmine Laroche | LinkedIn | Twitter 
 
Olivia Neal | LinkedIn | Twitter 
 
Microsoft Public Sector Center of Expertise

Accessibility in the public sector

In this episode we are joined by Luis Felipe Monteiro, the Secretary of Digital Government in Brazil. He oversees digital transformation of the federal government and is dedicated to implementing innovation actions in the public sector focusing on the needs of the citizens. We discuss how to scale digital transformation in a very large country, how digital approaches have enabled support of the most financially vulnerable people during the COVID-19 pandemic, and where Brazil is focusing next.
 
Click here for transcript of this episode.
 
Gov.br
 
Luis Felipe Monteiro [guest] | LinkedIn | Twitter
 
Olivia Neal [host] | LinkedIn | Twitter
 
Microsoft Public Sector Center of Expertise

Scaling Digital Transformation in Brazil

In this episode, we talk with Maria Hald, who spent 20 years in the Danish public sector, about one of her roles as Deputy Director General in the Ministry of Finance. Hald was responsible for running a shared service center for HR for central government agencies in Denmark. She led transformation of this from a traditional way of operating to a cloud-based approach. We explore how she did this, the challenges she faced, and the outcomes of the work. 
 
Click here for transcript of this episode.
 
Denmark’s Ministry of Finance
 
Denmark’s Agency for Digitization
 
Maria Hald [guest] | LinkedIn | Twitter
 
Olivia Neal [host] | LinkedIn | Twitter
 
Microsoft Public Sector Center of Expertise

Lessons from Denmark: Moving Operations to Cloud

In this episode we discuss Jacky Wright’s experience as the Chief Digital and Information Officer of Her Majesty’s Revenue and Customs (HMRC), the UK’s tax and customs department. She shares how to build a digital organization at scale and how to create an inclusive culture to deliver the best outcomes. Wright has held leadership roles in both the public and private sector and rejoined Microsoft in 2019 as the Chief Digital Officer and Corporate Vice President.
 
Click here for transcript of this episode.
 
Her Majesty’s Revenue and Customs (HMRC)
 
Jacky Wright [guest] | LinkedIn | Twitter
 
Olivia Neal [host] | LinkedIn | Twitter
 
Microsoft Public Sector Center of Expertise

How to build a digital organization at scale

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