Escucha y lee

Descubre un mundo infinito de historias

  • Lee y escucha todo lo que quieras
  • Más de 1 millón de títulos
  • Títulos exclusivos + Storytel Originals
  • 7 días de prueba gratis, luego $7.99 /mes
  • Cancela cuando quieras
Suscríbete ahora
Cover for Deploy Empathy: A Practical Guide to Interviewing Customers

Deploy Empathy: A Practical Guide to Interviewing Customers

Duración
7 h 9 m
Idioma
Inglés
Formato
Categoría

Negocios y economía

Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes.

Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.

By the end of this book, you’ll be able to interview customers and potential customers with confidence.

"A smart look at one of business's most overlooked but critical topics." - Morgan Housel, Partner at Collaborative Fund and Author of the International Best-Seller The Psychology of Money

"Deploy Empathy is a rare treat: a deep dive, by an expert practitioner, into customer interviews. In addition to strategic exhortations to keep the interview focused on the customer, the tactical advice about phrasing to draw out their opinions and emotions without biasing them is top notch. I'd heartily recommend it to anyone who builds or sells.

Deploy Empathy is, far and away, the best book I've ever read on user interviews, filled with tactical insights that were new even having done hundreds of them." - Patrick McKenzie (aka patio11), Founder, Kalzumeus Software

© 2022 Dotsquare LLC (Audiolibro): 9781737446644
© 2021 Dotsquare LLC (Libro electrónico): 9781737446613

Fecha de lanzamiento

Audiolibro: 13 de marzo de 2022
Libro electrónico: 1 de agosto de 2021

Etiquetas

    Otros también disfrutaron...

    1. Hyperformance: Using Competitive Intelligence for Better Strategy and Execution
      Hyperformance: Using Competitive Intelligence for Better Strategy and Execution T. J. Waters
    2. Responsible Influence: Build the I in Team
      Responsible Influence: Build the I in Team Brian Smith PhD, Mary Griffin
    3. Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
      Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever Micah Solomon
    4. Activating the Common Good: Reclaiming Control of Our Collective Well-Being
      Activating the Common Good: Reclaiming Control of Our Collective Well-Being Peter Block
    5. How to Hire A-Players: Finding the Top People for Your Team- Even If You Don't Have a Recruiting Department
      How to Hire A-Players: Finding the Top People for Your Team- Even If You Don't Have a Recruiting Department Eric Herrenkohl
    6. How Not to Manage People: The Leadership Mistakes Keeping Your Team from Greatness
      How Not to Manage People: The Leadership Mistakes Keeping Your Team from Greatness Mike Wicks
    7. The Silent Language of Leaders: How Body Language Can Help--or Hurt--How You Lead
      The Silent Language of Leaders: How Body Language Can Help--or Hurt--How You Lead Carol Kinsey Goman
    8. Heroic Leadership: Leading With Integrity & Honor: Leading with Integrity and Honor
      Heroic Leadership: Leading With Integrity & Honor: Leading with Integrity and Honor William A. Cohen
    9. Listen First!: Turning Social Media Conversations Into Business Advantage
      Listen First!: Turning Social Media Conversations Into Business Advantage Stephen D. Rappaport
    10. Equity: How to Design Organizations Where Everyone Thrives
      Equity: How to Design Organizations Where Everyone Thrives Minal Bopaiah
    11. Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
      Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It Jeff Toister
    12. Lean Customer Development: Building Products Your Customers Will Buy
      Lean Customer Development: Building Products Your Customers Will Buy Cindy Alvarez
    13. Why CEOs Fail: The 11 Behaviors That Can Derail Your Climb to the Top - And How to Manage Them
      Why CEOs Fail: The 11 Behaviors That Can Derail Your Climb to the Top - And How to Manage Them Peter C. Cairo, David L. Dotlich
    14. Questions That Get Results: Innovative Ideas Managers Can Use to Improve Their Teams' Performance
      Questions That Get Results: Innovative Ideas Managers Can Use to Improve Their Teams' Performance Paul Cherry, Patrick Connor
    15. Book Yourself Solid for Coaches and Consultants: The Fastest, Easiest, Most Reliable System for Getting More Clients Than You Can Handle, Even if You Hate Marketing and Selling
      Book Yourself Solid for Coaches and Consultants: The Fastest, Easiest, Most Reliable System for Getting More Clients Than You Can Handle, Even if You Hate Marketing and Selling Michael Port, Matthew Kimberly
    16. If You Build It Will They Come?: Three Steps to Test and Validate Any Market Opportunity
      If You Build It Will They Come?: Three Steps to Test and Validate Any Market Opportunity Rob Adams
    17. Well Connected: An Unconventional Approach to Building Genuine, Effective Business Relationships
      Well Connected: An Unconventional Approach to Building Genuine, Effective Business Relationships Greg Lewis, Gordon S. Curtis
    18. Mission Impact : Breakthrough Strategies for Nonprofits: Breakthrough Strategies for Nonprofits
      Mission Impact : Breakthrough Strategies for Nonprofits: Breakthrough Strategies for Nonprofits Robert M. Sheehan
    19. Small Business, Big Vision: Lessons on How to Dominate Your Market from Self-Made Entrepreneurs Who Did it Right
      Small Business, Big Vision: Lessons on How to Dominate Your Market from Self-Made Entrepreneurs Who Did it Right Matthew Toren, Adam Toren
    20. The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization
      The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization Pascal Dennis
    21. Pricing with Confidence: 10 Ways to Stop Leaving Money on the Table
      Pricing with Confidence: 10 Ways to Stop Leaving Money on the Table Reed Holden, Mark Burton
    22. Executing Your Business Transformation: How to Engage Sweeping Change Without Killing Yourself Or Your Business
      Executing Your Business Transformation: How to Engage Sweeping Change Without Killing Yourself Or Your Business Rob Johnson, Mark Morgan, Andrew Cole, Dave Johnson
    23. It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused
      It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused Jeffrey Gitomer, Michael A Aun
    24. At the Crossroads: Not-For-Profit Leadership Strategies for Executives and Boards
      At the Crossroads: Not-For-Profit Leadership Strategies for Executives and Boards Philip Coltoff
    25. Success Is the Only Option: The Art of Coaching Extreme Talent
      Success Is the Only Option: The Art of Coaching Extreme Talent John Calipari, Michael Sokolove
    26. Living for the Weekday: What Every Employee and Boss Needs to Know about Enjoying Work and Life
      Living for the Weekday: What Every Employee and Boss Needs to Know about Enjoying Work and Life Clint Swindall
    27. The Big Win: Learning from the Legends to Become a More Successful Investor
      The Big Win: Learning from the Legends to Become a More Successful Investor Stephen L. Weiss
    28. The 6 Enablers of Business Agility: How to Thrive in an Uncertain World
      The 6 Enablers of Business Agility: How to Thrive in an Uncertain World Karim Harbott
    29. Here's the Pitch : How to Pitch Your Business to Anyone, Get Funded and Win Clients: How to Pitch Your Business to Anyone, Get Funded, and Win Clients
      Here's the Pitch : How to Pitch Your Business to Anyone, Get Funded and Win Clients: How to Pitch Your Business to Anyone, Get Funded, and Win Clients Martin Soorjoo
    30. Aligned to Achieve: How to Unite Your Sales and Marketing Teams into a Single Force for Growth
      Aligned to Achieve: How to Unite Your Sales and Marketing Teams into a Single Force for Growth Andrea Austin, Tracy Eiler

    Empieza por aquí

    Ver todos los títulos
    1. Comerás flores
      Comerás flores Lucía Solla Sobral
      4.3
    2. Yesteryear
      Yesteryear Caro Claire Burke
      3.9
    3. Una corte de rosas y espinas: Una corte de rosas y espinas 1
      Una corte de rosas y espinas: Una corte de rosas y espinas 1 Sarah J. Maas
      4.3
    4. La Biblioteca de la Medianoche (AdN)
      La Biblioteca de la Medianoche (AdN) Matt Haig
      4.2
    5. Llevará tu nombre
      Llevará tu nombre Sonsoles Ónega
      4.3
    6. La mala hija
      La mala hija Pedro Martí
      4.5
    7. Las gratitudes
      Las gratitudes Delphine de Vigan
      4.6
    8. El método Elisa
      El método Elisa Mamen de Blas
      3.3
    9. El club de las indomables: Por la autora de Criadas y señoras
      El club de las indomables: Por la autora de Criadas y señoras Kathryn Stockett
      4.5
    10. La novia gitana (Inspectora Elena Blanco 1)
      La novia gitana (Inspectora Elena Blanco 1) Carmen Mola
      4.4
    11. Bajo mi piel
      Bajo mi piel TJ Klune
      4.1
    12. Fuego y metal 2. Light Wielder
      Fuego y metal 2. Light Wielder Rachel Schneider
      4.2
    13. La hipótesis del amor: Versión latina
      La hipótesis del amor: Versión latina Ali Hazelwood
      4.2
    14. El verano en que mi madre tuvo los ojos verdes
      El verano en que mi madre tuvo los ojos verdes Tatiana Ţîbuleac, Tatiana Tibuleac
      4.2
    15. El baile de las criadas: Premio de Novela Fernando Lara 2026
      El baile de las criadas: Premio de Novela Fernando Lara 2026 Marta Platel
      4.2

    Explora nuevos mundos

    • Más de 1 millón de títulos

    • Modo sin conexión

    • Kids Mode

    • Cancela en cualquier momento

    Audiolibros, ebooks y mucho más.

    Unlimited

    Dale play a tu próxima historia favorita.

    $7.99 /mes

    • 1 cuenta

    • Acceso ilimitado

    • Escucha y lee los títulos que quieras

    • Modo sin conexión + Modo Infantil

    • Cancela en cualquier momento

    Pruébalo ahora
    Compañía
    Explorar
    Enlaces importantes
    Idioma y región

    • Español

    • América Latina

    • app_store_button
    • google_play_button
    Síguenos