Escucha y lee

Descubre un mundo infinito de historias

  • Lee y escucha todo lo que quieras
  • Más de 1 millón de títulos
  • Títulos exclusivos + Storytel Originals
  • Cancela cuando quieras
Suscríbete ahora
Copy of Device Banner Block 894x1036 3
Cover for 212° Service: The 10 Rules for Creating a Service Culture

212° Service: The 10 Rules for Creating a Service Culture

6 calificaciones

4.2

Duración
0 h 56 m
Idioma
Inglés
Formato
Categoría

Economía y negocios

At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.

Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this audiobook is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be listened to by every member of your team in less than 30 minutes.

212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.

© 2013 Ascent Audio (Audiolibro): 9781469088471

Fecha de lanzamiento

Audiolibro: 23 de julio de 2013

Otros también disfrutaron...

  1. Aligned to Achieve: How to Unite Your Sales and Marketing Teams into a Single Force for Growth
    Aligned to Achieve: How to Unite Your Sales and Marketing Teams into a Single Force for Growth Andrea Austin
  2. The Real-Time Revolution: Transforming Your Organization to Value Customer Time
    The Real-Time Revolution: Transforming Your Organization to Value Customer Time Jerry Power
  3. What Happens Now?: Reinvent Yourself as a Leader Before Your Business Outruns You
    What Happens Now?: Reinvent Yourself as a Leader Before Your Business Outruns You John Hillen
  4. Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
    Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It Jeff Toister
  5. Win the Customer: 70 Simple Rules for Sensational Service
    Win the Customer: 70 Simple Rules for Sensational Service Flavio Martins
  6. H3 Leadership: Be Humble. Stay Hungry. Always Hustle.
    H3 Leadership: Be Humble. Stay Hungry. Always Hustle. Brad Lomenick
  7. Be More Strategic in Business: How to Win Through Stronger Leadership and Smarter Decisions
    Be More Strategic in Business: How to Win Through Stronger Leadership and Smarter Decisions Diana Thomas
  8. Simple is the New Smart: 26 Success Strategies to Build Confidence, Inspire Yourself, and Reach Your Ultimate Potential
    Simple is the New Smart: 26 Success Strategies to Build Confidence, Inspire Yourself, and Reach Your Ultimate Potential Rob Fazio
  9. The Influence Effect: A New Path to Power for Women Leaders
    The Influence Effect: A New Path to Power for Women Leaders Kathryn Heath
  10. Extraordinary Influence: How Great Leaders Bring Out the Best in Others
    Extraordinary Influence: How Great Leaders Bring Out the Best in Others Dr. Tim Irwin
  11. True Alignment: Linking Company Culture with Customer Needs for Extraordinary Results
    True Alignment: Linking Company Culture with Customer Needs for Extraordinary Results Edgar Papke
  12. The Power Presence: Unlock Your Potential to Influence and Engage Others
    The Power Presence: Unlock Your Potential to Influence and Engage Others Kristi Hedges
  13. Power Play: Game Changing Influence Strategies For Leaders
    Power Play: Game Changing Influence Strategies For Leaders Yamini Naidu
  14. Action Coaching: How to Leverage Individual Performance for Company Success
    Action Coaching: How to Leverage Individual Performance for Company Success Peter C. Cairo
  15. The Mushin Way to Peak Performance: The Path to Productivity, Balance, and Success
    The Mushin Way to Peak Performance: The Path to Productivity, Balance, and Success Michael Veltri
  16. Swim!: How a Shark, a Suckerfish, and a Parasite Teach You Leadership, Mentoring, and Next Level Success
    Swim!: How a Shark, a Suckerfish, and a Parasite Teach You Leadership, Mentoring, and Next Level Success Walter Bond
  17. The Bullseye Principle: Mastering Intention-Based Communication to Collaborate, Execute, and Succeed
    The Bullseye Principle: Mastering Intention-Based Communication to Collaborate, Execute, and Succeed David Lewis
  18. 9 Powerful Practices of Really Great Teams
    9 Powerful Practices of Really Great Teams Stephen E. Kohn
  19. Make Change Work for You: 10 Ways to Future-Proof Yourself, Fearlessly Innovate, and Succeed Despite Uncertainty
    Make Change Work for You: 10 Ways to Future-Proof Yourself, Fearlessly Innovate, and Succeed Despite Uncertainty Scott Steinberg
  20. High-Impact Interview Questions: 701 Behavior-Based Questions to Find the Right Person for Every Job
    High-Impact Interview Questions: 701 Behavior-Based Questions to Find the Right Person for Every Job Victoria A. Hoevemeyer
  21. Socialized!: How the Most Successful Businesses Harness the Power of Social: How the Most Successful Businesses Harness the Power of Social
    Socialized!: How the Most Successful Businesses Harness the Power of Social: How the Most Successful Businesses Harness the Power of Social Mark Fidelman
  22. Leading With Vision: The Leader's Blueprint for Creating a Compelling Vision and Engaging the Workforce
    Leading With Vision: The Leader's Blueprint for Creating a Compelling Vision and Engaging the Workforce Bonnie Hagemann
  23. Leading Through Language: Choosing Words That Influence and Inspire
    Leading Through Language: Choosing Words That Influence and Inspire Bart Egnal
  24. Creating Business Magic: How the Power of Magic Can Inspire, Innovate, and Revolutionize Your Business
    Creating Business Magic: How the Power of Magic Can Inspire, Innovate, and Revolutionize Your Business Eugene Burger
  25. Lead More, Control Less: 8 Advanced Leadership Skills That Overturn Convention
    Lead More, Control Less: 8 Advanced Leadership Skills That Overturn Convention Marvin R. Weisbord
  26. The Busy Leader's Handbook: How To Lead People and Places That Thrive
    The Busy Leader's Handbook: How To Lead People and Places That Thrive Quint Studer
  27. Negotiating with Tough Customers: Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table
    Negotiating with Tough Customers: Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table Steve Reilly
  28. Stop, Look, and Listen: The Customer CEO Business Fable About How to Profit from the Power of Your Customers
    Stop, Look, and Listen: The Customer CEO Business Fable About How to Profit from the Power of Your Customers Chuck Wall
  29. Flex: The New Playbook for Managing Across Differences
    Flex: The New Playbook for Managing Across Differences Jane Hyun
  30. 212° Leadership: The 10 Rules for Highly Effective Leadership
    212° Leadership: The 10 Rules for Highly Effective Leadership Mac Anderson
  31. Persuasion Equation: The Subtle Science of Getting Your Way
    Persuasion Equation: The Subtle Science of Getting Your Way Mark Rodgers
  32. Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice
    Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice Peter Sheahan
  33. Attention Pays: How to Drive Profitability, Productivity, and Accountability
    Attention Pays: How to Drive Profitability, Productivity, and Accountability Neen James
  34. There's No Such Thing as an IT Project: A Handbook for Intentional Business Change
    There's No Such Thing as an IT Project: A Handbook for Intentional Business Change Bob Lewis
  35. Hard Hat: 21 Ways to Be a Great Teammate
    Hard Hat: 21 Ways to Be a Great Teammate Jon Gordon
  36. Rethinking Reputation: How PR Trumps Marketing and Advertising in the New Media World
    Rethinking Reputation: How PR Trumps Marketing and Advertising in the New Media World John Doorley
  37. The Soul of a Team: A Modern-Day Fable for Winning Teamwork
    The Soul of a Team: A Modern-Day Fable for Winning Teamwork Tony Dungy
  38. One Question
    One Question Ken Coleman
  39. Primal Teams: Harnessing the Power of Emotions to Fuel Extraordinary Performance
    Primal Teams: Harnessing the Power of Emotions to Fuel Extraordinary Performance Jackie Barretta
  40. People Over Profit: Break the System, Live with Purpose, Be More Successful
    People Over Profit: Break the System, Live with Purpose, Be More Successful Dale Partridge
  41. Managing for People Who Hate Managing: Be a Success by Being Yourself
    Managing for People Who Hate Managing: Be a Success by Being Yourself Devora Zack
  42. Equipping 101
    Equipping 101 John C. Maxwell
  43. Know What You're FOR: A Growth Strategy for Work, An Even Better Strategy for Life
    Know What You're FOR: A Growth Strategy for Work, An Even Better Strategy for Life Jeff Henderson
  44. Scale or Fail: How to Build Your Dream Team, Explode Your Growth, and Let Your Business Soar
    Scale or Fail: How to Build Your Dream Team, Explode Your Growth, and Let Your Business Soar Allison Maslan
  45. A Leadership Kick in the Ass: How to Learn from Rough Landings, Blunders, and Missteps
    A Leadership Kick in the Ass: How to Learn from Rough Landings, Blunders, and Missteps Bill Treasurer

Explora nuevos mundos

  • Más de 1 millón de títulos

  • Modo sin conexión

  • Kids Mode

  • Cancela en cualquier momento

¡Oferta de lanzamiento!
Hasta agotar existencias

Unlimited

Escucha y lee sin límites.

CLP 7990 /mes
Ahorra 50 %
  • 1 cuenta

  • Acceso ilimitado

  • Escucha y lee los títulos que quieras

  • Modo sin conexión + Kids Mode

  • Cancela en cualquier momento

Pruébalo ahora