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In this weekly series, our editors talk with leading CIOs, exploring the leadership, innovation and business strategy topics of the day.

CIO Leadership Live: ASEAN

In our latest CIO ASEAN Leadership Live session, I - Estelle
Quek, Editorial Director of CSO ASEAN engaged Violet Chung, Senior Partner at McKinsey, on how artificial intelligence (AI) and generative AI (GenAI) are reshaping the insurance sector across Southeast Asia. Our conversation was structured around key questions that CIOs and senior technology leaders must address to move from experimentation to enterprise transformation.

We began by asking what explains Southeast Asia’s relatively low AI maturity scores, despite its digital readiness. Chung pointed to the
need for holistic transformation-beyond technology procurement, emphasizing leadership alignment, change management, and scalable enterprise capabilities.

As embedded insurance gains traction, we asked how insurers
should evolve their business models. Chung highlighted the importance of agile partnerships with non-financial players and the co-creation of customer-centric value propositions.

On GenAI, we explored what lessons CIOs can draw from early
pilots. Chung cautioned that many initiatives lack integration and measurable ROI. She stressed the importance of infrastructure flexibility, workforce enablement, and a clear roadmap for scaling.

I also asked how insurers should approach AI governance, particularly in underwriting and customer-facing applications. Chung advocated for embedding compliance from the design phase, maintaining human oversight, and ensuring data transparency.

Finally, we examined the readiness of insurers to scale GenAI amid legacy systems and siloed data. Chung recommended infrastructure-agnostic platforms and agentic architectures, supported by public-private collaboration to close protection gaps and accelerate innovation.

Transformative role of Artificial Intelligence (AI) and Generative AI (GenAI) in the insurance sector in Southeast Asia.

In this episode, CIO ASEAN deep dives into how digital innovation is transforming the property sector in Southeast Asia and Singapore - in terms of operational efficiency, business impact and in helping the built environment move toward sustainability and net-zero goals. Joining Estelle Quek, Editorial Director of CIO ASEAN is Rich Ford, CEO of Vision Zero Connect.

CIO ASEAN Leadership Live with Rich Ford, CEO of Vision Zero Connect

Nobumasa Takeuchi, Editorial Director Japan, CIO.com, shares his findings from many conversations with Japanese technology leaders on the current state of technology adoption in Japan, the challenges that Japanese organisations face, and what the future holds.

CIO Leadership Live with Nobumasa Takeuchi, Editorial Director, CIO Japan

Bryan Tan - Partner (Entertainment and Media Group) at Reed Smith - talks about the role CIOs play in protecting their organisations from potential copyright infringement when using AI-generated content, how mature copyright laws are right now when it comes to AI, and more.

CIO Leadership Live ASEAN with Bryan Tan, Reed Smith

Dr CJ Meadows - author, speaker, professor, entrepreneur, and former Accenture consultant - shares her thoughts on the future of work, how that is changing with AI, and how organisations should prepare for this change.

CIO Leadership Live ASEAN with Dr CJ Meadows, S P Jain School of Global Management

Paulo Martin Santos - Chief Network Transformation Officer at Converge ICT Solutions - shares how artificial intelligence (AI) is transforming their networks and allowing their employees to focus on more strategic work, how their investment in data centres is accelerating innovation in the Philippines, and more.

CIO Leadership Live ASEAN with Paulo Martin Santos, Converge ICT Solutions

Sandeep Pandey, Group Chief Technology and Operations Officer of FWD Insurance, shares his humanistic approach to implementing technology that creates meaningful customer and employee experience. In his expanded role of managing both technology and customer operations, he details how his strategies offer personalisation for his teams and customers to deliver the ultimate experience.

Episode 21: Sandeep Pandey, Group Chief Technology and Operations Officer, FWD Insurance

Simon Piff advises CIOs to go back to basics with their data strategy and outlines the standard of infrastructure organisations should have to support their AI ambitions.

Episode 20: Simon Piff, Vice President of Research, IDC Asia/Pacific

Sau Sheong illuminates on the next big thing in technology and GovTech Singapore’s special interest projects in the realm of AI/Generative AI.

Episode 19: Chang Sau Sheong, Deputy Chief Executive of Product & Engineering, GovTech Singapore

Geetha Gopal, founder & CEO of G Infinity Consulting, joins the show to talk about the climate tech space and her company's focus on carbon management, carbon projects, emerging technologies and management consulting.

CIO Leadership Live ASEAN with Dr CJ Meadows, S P Jain School of Global Management

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