Summary of Arbinger Institute's The Outward Mindset

Please note: This is a companion version & not the original book. Book Preview:

#1 The Kansas City Police Department SWAT team served a high-risk drug warrant on two men suspected of selling drugs out of their home. The men were taken down, and the rest of the inhabitants were gathered into the dining room. Within five minutes, the two suspects were lying face down on the living room floor, and the rest of the inhabitants were calm and cooperative.

#2 Chip was born in 1970, the son of an alcoholic, abusive career criminal and a bipolar, schizophrenic mother. When Chip’s father was around, the family usually was running from the law. When his father was absent, Chip and his siblings lived out of a car collecting cans and cardboard for recycling.

#3 The 1910 SWAT team used to receive two to three complaints a month, many of them regarding excessive use of force. But after changing their approach and mindset, they have not had a complaint filed against them in 12 years.

#4 The most important qualification for a leader is humility. The most successful leaders are those who are humble enough to see beyond themselves and their capabilities and who encourage their employees to take on the primary responsibility for finding solutions to the challenges they face.

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E-raamat: 20. aprill 2022