Alessio Ruiz

This audio course is designed for bartenders, waitstaff, and hospitality workers who interact with Spanish-speaking guests. It provides practical, high-frequency vocabulary and phrases essential for daily service operations. The content covers all aspects of the customer experience, from initial greetings and taking food and drink orders to handling special requests, discussing menu ingredients, and managing payments and complaints. It includes specific terminology for bar equipment, cocktail ingredients, dietary restrictions like allergies, and table settings. The course utilizes realistic dialogues set in restaurants and bars to simulate common scenarios, such as explaining daily specials, offering refills, and coordinating with kitchen staff. Its primary use case is to enable service industry professionals to communicate effectively and confidently, improve customer service, reduce errors, and create a more welcoming environment for Spanish-speaking patrons.

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