The Mediator's Handbook: Revised & Expanded fourth edition

Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners.

Why Professional Mediation Skills Are Essential:

Litigation costs average $50,000-200,000 per workplace dispute. Mediation resolves 85% of conflicts at under $5,000 while preserving relationships and preventing recurring issues.

What You'll Master:

Five-phase mediation process • - systematic approach that works across all conflict types

Advanced communication techniques • - defuse emotion and focus on underlying interests

Multi-party dispute strategies • - manage complex organizational and family conflicts

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Cultural competency methods • - navigate diverse community mediation successfully

Professional development pathways • - certification requirements and career advancement

Real-World Applications:

Used by Fortune 500 companies, family courts, and community organizations worldwide. Practitioners report 90%+ client satisfaction and 65% reduction in recurring conflicts.

Master the skills that turn adversaries into allies. Essential for HR professionals, managers, community leaders, and anyone who deals with conflict.

© 2012 New Society Publishers (전자책): 9781550925166

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전자책: 2012년 11월 13일