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Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar!
Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily jobs.
As a result, while employees may possess the knowledge and skills to do their jobs, they are unaware of what bestselling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization's reason for being. They understand what to do and how to do it, but not why they do it.
Curtin offers a fresh tool to overcome this challenge. The Revelation Conversation is a one-on-one exchange where leaders and managers involve employees in the discovery of their total job role, connect job duties to job purpose, and inspire greater employee engagement. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.
The book contains dozens of examples of how leading companies link their corporate ideals to employees' daily job responsibilities. By creating an environment for employees to do work that matters rather than simply check boxes and go through the motions, employers will reap the benefits of higher levels of employee engagement, productivity, and customer satisfaction.
© 2022 Berrett-Koehler Publishers (오디오북
): 9781523000708
© 2023 Berrett-Koehler Publishers (전자책
): 9781523000692
출시일
오디오북
: 2022년 4월 26일
전자책
: 2023년 10월 17일
국내 유일 해리포터 시리즈 오디오북
5만권이상의 영어/한국어 오디오북
키즈 모드(어린이 안전 환경)
월정액 무제한 청취
언제든 취소 및 해지 가능
오프라인 액세스를 위한 도서 다운로드
친구 또는 가족과 함께 오디오북을 즐기고 싶은 분들을 위해
2-3 계정
무제한 청취
2-3 계정
무제한 청취
언제든 해지하실 수 있어요
2 개 계정
17900 원 /월한국어
대한민국