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Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty

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Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty

Customer service alone will not lead to customer loyalty. Loyalty happens when you deliver a customer service experience that creates customer satisfaction. This presentation is packed with hands on strategies. Best selling author, Lisa Ford, presents in Why Customer Service is NOT Enough:

1. How customers define quality customer service 2. How to go beyond processing the customer to serving 3. Creating customer experiences to build long lasting loyal relationships 4. Make your service your difference 5. See your service from your customer’s view – the power of perception 6. Deliver the basics that make every customer touchpoint memorable 7. Maintain a customer first attitude all day long

Lisa Ford will inspire you to create a customer focus that will lead to loyal customers. You will learn what the best are doing to build a customer centric organization. The practical ideas can be implemented immediately. Your bottom line, your customers and you will benefit from these strategies.

© 2020 Made for Success (오디오북 ): 9781641462082

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오디오북 : 2020년 2월 5일

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  1. 사춘기 대 갱년기 제성은
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  2. 용선생 처음 세계사1: 고대 문명~중세 김선혜
    4.6
  3. 사춘기 대 아빠 갱년기 제성은
    4.8
  4. 신기한 맛 도깨비 식당 1 김용세
    4.7
  5. 요괴의 아이를 키우고 있습니다 3 히로시마 레이코
    4.9
  6. 쓸 만한 인간 박정민
    4.7
  7. 기분이 태도가 되지 않게 레몬심리
    4.5
  8. 용선생 처음 세계사2 : 산업 혁명~현대 김선혜
    4.7
  9. 죽이고 싶은 아이 이꽃님
    4.6
  10. 뭘 하지 않아도 행복한 사람들의 비밀: 애쓰지 않을 용기 정하루
    3.7
  11. 돈의 속성 김승호
    4.8
  12. 아이의 태도가 달라지는 부모의 한마디: 7가지 부모코칭 기술 김선희
    4.6
  13. 신기한 맛 도깨비 식당 3 김용세
    4.6
  14. 중증외상센터 골든아워 1 한산이가
    4.9
  15. 신기한 맛 도깨비 식당 2 김용세
    4.9

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