Name: 스토리텔 언리미티드
Brand: Storytel
SKU: 7777
Price: 11900 KRW
Availability: InStock

Janet Bautista Smith

Robert Alvarez

Next Level Results for Your QMS
You don't just want a compliant quality management system, you want a robust one a QMS that's easy to implement and maintain. Beyond Compliance Design merges two sets of experiencess that of a quality system designer/auditee and that of an external auditor to help you make that possible. Move beyond a focus on checking all the right boxes to the opportunities for continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight.
Author Janet Bautista Smith, with the contributions of external auditor, Robert Alvarez, guides you in this process with her models, case studies, lessons learned, and an array of simple tools and templates you can customize for your organization and begin using immediately, including:
 Implementing layered metrics to align with the auditor's perspective
 Employing DMAIC analysis to process customer complaints
 Discovering hidden factories through a Process Grid Walk
 Addressing common pitfalls of documentation systems with lean solutions
 Achieving operational compliance and excellence within processes
 Determining QMS, customer, and auditor satisfaction
 Fostering synergy among the QMS, customer, and auditor perspectives
 Engaging management review for critical support

ASQ Quality Press

Beyond Compliance Design of a Quality System: Tools and Templates for Integrating Auditing Perspectives

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Storytel

스토리텔 언리미티로 매월 무제한 청취와 독서가 가능하며, 방대한 오디오북과 이북 카탈로그에 접근할 수 있습니다.