Socrates op sneakers: Filosofische gids voor het stellen van goede vragen Elke Wiss
Luisteren
- Onweerstaanbaar Ondernemen: 3 succesversnellers waarmee je bedrijf zonder budget razendsnel groeit Pedro van Helden
- De weg van het luisteren: De kunst van creatieve aandacht Julia Cameron
- Stil: de kracht van introvert zijn in een wereld die niet ophoudt met kletsen Susan Cain
- Onderhandelen Als het Heet Wordt: Strategieën van toponderhandelaars waarmee je iedere onderhandeling wint George van Houtem
- The Gold Standard: Giving Your Customers What They Didn't Know They Wanted Colin Cowie
- Angel Investing: Insider Secrets to Wealth Creation Sanjay Kulkarni
- Sales Beter de Baas: Meer klanten en meer omzet met een verbeterde salesstrategie Edwin de Haas
- The Trusted Advisor: 20th Anniversary Edition Charles H. Green, David H. Maister, Robert M. Galford
- The Ultimate Book of Influence: 10 Tools of Persuasion to Connect, Communicate, and Win in Business Chris Helder
- Choose Your Customer: How to Compete Against the Digital Giants and Thrive Jonathan L.S. Byrnes, John S. Wass
- The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business Relationships Susan McPherson
- Let the Cash Flow: A practical guide to getting paid on time by your customers Mark Laudi, Simon J. Littlewood
- Follow Up and Close the Sale: Make Easy (and Effective) Follow-Up Your Winning Habit Jeff Shore
- Als ik luister: Persoonlijke reflecties over de complexiteit en diversiteit van ons bestaan Irene Zwaan, Glenn Helberg
- What to Ask: How to Learn What Customers Need but Don't Tell You Andrea Olson
- Gezag: De wetenschap van macht, gezag en leiderschap Mark van Vugt, Max Wildschut
- The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose Steve Curtin
- The Frictionless Organization: Deliver Great Customer Experiences with Less Effort Bill Price, David Jaffe
- Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences Eric Berridge
- The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions Noah Fleming
- The Automatic Customer: Creating a Subscription Business in Any Industry John Warrillow
- Customer CEO: How to Profit from the Power of Your Customers Chuck Wall
- Supercharged Goal Setting: A No-Nonsense Approach to Making Your Dreams a Reality Warren Greshes
- Subscribed: Why the Subscription Model Will Be Your Company’s Future—and What to Do About It Gabe Weisert, Tien Tzuo
- The Entrepreneurial State: Debunking Public vs. Private Sector Myths Mariana Mazzucato
- Winning Her Business: How to Transform the Customer Experience for the World’s Most Powerful Consumers Bridget Brennan
- Nincompoopery: Why Your Customers Hate You and How to Fix It: Why Your Customers Hate You--and How to Fix It John R. Brandt
- Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience Micah Solomon
- The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value Peter Fader, Sarah Toms
- Sell!: The Way Your Customers Want to Buy Dale Carnegie & Associates
- The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Jeff Toister
- The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional Cate Schreck
- Business Relationship Management Robbie Wheeler
- It Starts With Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue Andrew Sobel
- Sales vanuit je Hart: Hoe je echt van betekenis bent, voor de klant en voor jezelf Richard van Kray, Hiske Gude, Michel de Weerdt
