Kelly McDonald

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Kelly McDonald

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Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't UnderstandKelly McDonald
It's Time to Talk about Race at Work: Every Leader's Guide to Making Progress on Diversity, Equity, and InclusionKelly McDonald

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Cover for Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

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