This handy volume brings together 20 essays on the practice of kindness in the workplace ­– and its benefits not only to the well-being of the individuals involved, but to the health of the business as a whole.

Chapters include: • Kindness is good for business

• Your daily job can make a difference to others

• Happiness at work is not a lost cause

• Lead with kindness – you will get better results

• Humanising the modern workplace

• Can excellent customer service exist without kindness?

• Building a more diverse and inclusive workforce

• Mental health in the new workplace normal

Each essay is supplemented by a list of talking points to stimulate further thinking and discussion. Filled with wisdom and insight, Making Kindness Our Business promises to make work a more fulfilling shared activity for all.

The Author William Wan is General Secretary of the Singapore Kindness Movement (SKM), a non-government, non-profit organisation, a registered charity and an Institution of Public Character that executes public education programs aimed at cultivating kindness and graciousness in Singaporean society. William is an Advocate and Solicitor of the Supreme Court of Singapore, a Justice of the Peace, and a certified mediator.

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