Summary of Steve Dennis's Remarkable Retail

Please note: This is a companion version & not the original book. Book Preview:

#1 The world is changing, and physical stores are not immune to this. While some have paused or scaled back their expansion plans, many brick-and-mortar-dominant retail brands are still opening stores and posting strong growth and profits.

#2 The power in retail has shifted to the consumer, and what was once scarce no longer is. We no longer go online, but live online. In most categories, digital channels are central to the consumer’s purchasing journey.

#3 The differences between the retail haves and have-nots are becoming more and more pronounced as the impacts of the pandemic shake society to the core. The retailers that offer decent prices but not the best shopping experience are struggling.

#4 The shift from bartering to the various forms of shopkeeper took a long time. In the nineteenth century, aspects of retail began to become more professionalized, as specialty stores and department stores made their debut in many major cities.

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