Customer Care Chronicles: Navigating Difficult Interactions with Ease: Mastering the Art of Customer Service David Thompson
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How to Talk to Customers: Create a Great Impression Every Time with MAGIC
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Economy & Business
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
© 2011 Jossey-Bass (Ebook): 9781118047354
Release date
Ebook: 7 January 2011
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