Instant Rapport Building: The Psychology of Exceptional Customer Connection

Would understanding the communications that promote goodwill and the communications which turn customer off benefit your organization? Have you ever lost a customer and wondered how to bring them back? Would knowing the drivers that motivate customers to take immediate action help you? Starting today you can apply strategies that boost your customer’s connection to you. Psychologist, trainer and author Dr. Larry Iverson will give you proven tactics for improving your communication and eliminating loyalty barriers between you and your customer.

• Know how to read nonverbal communication signals accurately. • Understand the 2 drivers that stimulate loyalty. • How to build rapport quickly so potential customers want to work with you. • Know how to trigger a positive mindset rapidly. • Learn the 7 Keys to creating a positive customer mindset about you and your products.

For nearly thirty years Dr. Larry Iverson has educated, motivated and entertained audiences. From his work with Olympic and world-class athletes to the main platform of Fortune 500 conferences, Larry delivers persuasion and communication strategies you can apply right now. Larry blends vision with his background as a Clinical Psychologist in guiding you on an insightful journey, while you develop insights that assist your personal development. Larry masterfully uses enthusiasm and humor to help you gain control in your life.

© 2020 Made for Success (Audiobook): 9781641460989

Release date

Audiobook: 5 February 2020