Listen and read

Step into an infinite world of stories

  • Read and listen as much as you want
  • Over 950 000 titles
  • Exclusive titles + Storytel Originals
  • Easy to cancel anytime
Try now
image.devices-Singapore 2x
Cover for Win the Heart: How to Create a Culture of Full Engagement

Win the Heart: How to Create a Culture of Full Engagement

9 Ratings

4.6

Duration
2H 40min
Language
English
Format
Category

Economy & Business

Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership—employees who really care about their work, their coworkers, and the organization can supercharge a company's success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process.

In the fourth book in Miller's High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It's a journey that takes him literally all over the world—from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news.

Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again.

© 2019 Berrett-Koehler Publishers (Audiobook): 9781523099917
© 2019 Berrett-Koehler Publishers (Ebook): 9781523099894

Release date

Audiobook: 5 March 2019
Ebook: 5 March 2019

Others also enjoyed ...

  1. Move: How Decisive Leaders Execute Strategy Despite Obstacles, Setbacks, and Stalls
    Move: How Decisive Leaders Execute Strategy Despite Obstacles, Setbacks, and Stalls Patty Azzarello
  2. Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want
    Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want Beverly Kaye
  3. Shaping the Game: The New Leader's Guide to Effective Negotiating
    Shaping the Game: The New Leader's Guide to Effective Negotiating Michael D. Watkins
  4. The Extraordinary Power of Leader Humility: Thriving Organizations — Great Results: Thriving Organizations – Great Results
    The Extraordinary Power of Leader Humility: Thriving Organizations — Great Results: Thriving Organizations – Great Results Marilyn Gist
  5. The New Leadership Literacies: Thriving in a Future of Extreme Disruption and Distributed Everything
    The New Leadership Literacies: Thriving in a Future of Extreme Disruption and Distributed Everything Bob Johansen
  6. The Adaptation Advantage: Let Go, Learn Fast, and Thrive in the Future of Work
    The Adaptation Advantage: Let Go, Learn Fast, and Thrive in the Future of Work Chris Shipley
  7. Don't Take Yes for an Answer: Using Authority, Warmth, and Energy to Get Exceptional Results
    Don't Take Yes for an Answer: Using Authority, Warmth, and Energy to Get Exceptional Results Steve Herz
  8. The Root Cause: Rethink Your Approach to Solving Stubborn Enterprise-Wide Problems
    The Root Cause: Rethink Your Approach to Solving Stubborn Enterprise-Wide Problems Hans Norden
  9. Master Mentors: 30 Transformative Insights from Our Greatest Minds
    Master Mentors: 30 Transformative Insights from Our Greatest Minds Scott Jeffrey Miller
  10. Stop Guessing: The 9 Behaviors of Great Problem Solvers
    Stop Guessing: The 9 Behaviors of Great Problem Solvers Nat Greene
  11. The Entrepreneur’s Paradox: How to Overcome the 16 Pitfalls Along the Startup Journey
    The Entrepreneur’s Paradox: How to Overcome the 16 Pitfalls Along the Startup Journey Curtis Morley
  12. The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
    The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions Noah Fleming
  13. Talent Magnet: How to Attract and Keep the Best People
    Talent Magnet: How to Attract and Keep the Best People Mark Miller
  14. Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
    Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage Christian Terwiesch
  15. Reinvent Your Business Model: How to Seize the White Space for Transformative Growth
    Reinvent Your Business Model: How to Seize the White Space for Transformative Growth Mark W. Johnson
  16. The Decision Maker: Unlock the Potential of Everyone in Your Organization, One Decision at a Time
    The Decision Maker: Unlock the Potential of Everyone in Your Organization, One Decision at a Time Dennis Bakke
  17. Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results
    Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results B. Keith Simerson
  18. Sell Different!: All New Sales Differentiation Strategies to Outsmart, Outmaneuver and Outsell the Competition
    Sell Different!: All New Sales Differentiation Strategies to Outsmart, Outmaneuver and Outsell the Competition Lee B. Salz
  19. Tilt: Shifting Your Strategy from Products to Customers
    Tilt: Shifting Your Strategy from Products to Customers Niraj Dawar
  20. Marketing: A Love Story: How to Matter to Your Customers
    Marketing: A Love Story: How to Matter to Your Customers Bernadette Jiwa
  21. The Serving Leader: Five Powerful Actions to Transform Your Team, Business, and Community
    The Serving Leader: Five Powerful Actions to Transform Your Team, Business, and Community Ken Jennings
  22. Using Scenarios: Scenario Planning for Improving Organizations
    Using Scenarios: Scenario Planning for Improving Organizations Thomas J. Chermack
  23. Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in Life
    Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in Life Jennifer Goldman-Wetzler
  24. Decision Leadership: Empowering Others to Make Better Choices
    Decision Leadership: Empowering Others to Make Better Choices Max H. Bazerman
  25. Refire! Don't Retire: Make the Rest of Your Life the Best of Your Life
    Refire! Don't Retire: Make the Rest of Your Life the Best of Your Life Ken Blanchard
  26. Hug Your Haters: How to Embrace Complaints and Keep Your Customers
    Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer
  27. Culture Wins: The Roadmap to an Irresistible Workplace
    Culture Wins: The Roadmap to an Irresistible Workplace William Vanderbloemen
  28. The Customer Success Economy: Why Every Aspect Of Your Business Model Needs A Paradigm Shift
    The Customer Success Economy: Why Every Aspect Of Your Business Model Needs A Paradigm Shift Nick Mehta
  29. Advanced Consulting: Earning Trust at the Highest Level
    Advanced Consulting: Earning Trust at the Highest Level Bill Pasmore
  30. The Multiplier Model: How Systems Can Create Exponential Business Growth
    The Multiplier Model: How Systems Can Create Exponential Business Growth Mark Siebert
  31. Value-Based Fees: How to Charge What You're Worth and Get What You Charge (3rd Edition)
    Value-Based Fees: How to Charge What You're Worth and Get What You Charge (3rd Edition) Alan Weiss
  32. Fearless Innovation: Going Beyond the Buzzword to Continuously Drive Growth, Improve the Bottom Line, and Enact Change
    Fearless Innovation: Going Beyond the Buzzword to Continuously Drive Growth, Improve the Bottom Line, and Enact Change Alex Goryachev
  33. Negotiating at Work: Turn Small Wins into Big Gains
    Negotiating at Work: Turn Small Wins into Big Gains Deborah M. Kolb
  34. Common Purpose: How Great Leaders Get Organizations to Achieve the Extraordinary
    Common Purpose: How Great Leaders Get Organizations to Achieve the Extraordinary Marshall Goldsmith
  35. It Starts With Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue
    It Starts With Clients: Your 100-Day Plan to Build Lifelong Relationships and Revenue Andrew Sobel
  36. Decision Quality: Value Creation from Better Business Decisions
    Decision Quality: Value Creation from Better Business Decisions Jennifer Meyer
  37. The Frontline CEO: Turn Employees into Decision Makers Who Innovate Solutions, Win Customers, and Boost Profits
    The Frontline CEO: Turn Employees into Decision Makers Who Innovate Solutions, Win Customers, and Boost Profits Eric Strafel
  38. Negotiating the Sweet Spot: The Art of Leaving Nothing on the Table
    Negotiating the Sweet Spot: The Art of Leaving Nothing on the Table Leigh Thompson
  39. Being the Boss: The 3 Imperatives for Becoming a Great Leader
    Being the Boss: The 3 Imperatives for Becoming a Great Leader Linda A. Hill
  40. Leading with Heart: Five Conversations That Unlock Creativity, Purpose, and Results
    Leading with Heart: Five Conversations That Unlock Creativity, Purpose, and Results John Baird
  41. How Performance Management Is Killing Performance—and What to Do About It: Rethink, Redesign, Reboot
    How Performance Management Is Killing Performance—and What to Do About It: Rethink, Redesign, Reboot M. Tamra Chandler
  42. The Eight Paradoxes of Great Leadership: Embracing the Conflicting Demands of Today's Workplace
    The Eight Paradoxes of Great Leadership: Embracing the Conflicting Demands of Today's Workplace Tim Elmore
  43. Prove It: Exactly How Modern Marketers Earn Trust
    Prove It: Exactly How Modern Marketers Earn Trust Phil M Jones
  44. Derailed: Five Lessons Learned from Catastrophic Failures of Leadership
    Derailed: Five Lessons Learned from Catastrophic Failures of Leadership Tim Irwin
  45. Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win
    Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win Michael Canic
  46. Persuadable: How Great Leaders Change Their Minds to Change The World
    Persuadable: How Great Leaders Change Their Minds to Change The World Al Pittampalli
  47. Choose Your Customer: How to Compete Against the Digital Giants and Thrive
    Choose Your Customer: How to Compete Against the Digital Giants and Thrive Jonathan L.S. Byrnes
  48. Collaboration Begins with You: Be a Silo Buster
    Collaboration Begins with You: Be a Silo Buster Ken Blanchard
  49. Disrupt Yourself: Putting the Power of Disruptive Innovation to Work
    Disrupt Yourself: Putting the Power of Disruptive Innovation to Work Whitney Johnson
  50. Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates
    Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates Karin Hurt
  51. Customer-Driven Disruption: Five Strategies to Stay Ahead of the Curve
    Customer-Driven Disruption: Five Strategies to Stay Ahead of the Curve Suman Sarkar
  52. Leadership Two Words at a Time: Simple Truths for Leading Complicated People
    Leadership Two Words at a Time: Simple Truths for Leading Complicated People Bill Treasurer
  53. Bringing Up the Boss: Practical Lessons for New Managers
    Bringing Up the Boss: Practical Lessons for New Managers Rachel Pacheco
  54. The Business of We: The Proven Three-Step Process for Closing the Gap Between Us and Them in Your Workplace
    The Business of We: The Proven Three-Step Process for Closing the Gap Between Us and Them in Your Workplace Laura Kriska
  55. The Pursuit of Excellence: The Uncommon Behaviors of the World's Most Productive Achievers
    The Pursuit of Excellence: The Uncommon Behaviors of the World's Most Productive Achievers Ryan Hawk
  56. Performance Drivers: A Practical Guide to Using the Balanced Scorecard
    Performance Drivers: A Practical Guide to Using the Balanced Scorecard Nils-Goran Olve
  57. Talent, Strategy, Risk: How Investors and Boards Are Redefining TSR
    Talent, Strategy, Risk: How Investors and Boards Are Redefining TSR Ram Charan
  58. The Revenue Acceleration Rules: Supercharge Sales and Marketing Through Artificial Intelligence, Predictive Technologies and Account-Based Strategies
    The Revenue Acceleration Rules: Supercharge Sales and Marketing Through Artificial Intelligence, Predictive Technologies and Account-Based Strategies Kent McCormick
  59. Perfectly Confident: How to Calibrate Your Decisions Wisely
    Perfectly Confident: How to Calibrate Your Decisions Wisely Don A. Moore
  60. The Digital Transformer's Dilemma: How to Energize Your Core Business While Building Disruptive Products and Services
    The Digital Transformer's Dilemma: How to Energize Your Core Business While Building Disruptive Products and Services Markus Schmidt
  61. Peak: How Great Companies Get Their Mojo from Maslow
    Peak: How Great Companies Get Their Mojo from Maslow Chip Conley
  62. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort
    The Frictionless Organization: Deliver Great Customer Experiences with Less Effort Bill Price
  63. It's Not Always Right to Be Right: And Other Hard-won Leadership Lessons
    It's Not Always Right to Be Right: And Other Hard-won Leadership Lessons Hamish Thomson
  64. The Synergy Solution: How Companies Win the Mergers and Acquisitions Game
    The Synergy Solution: How Companies Win the Mergers and Acquisitions Game Jeff Weirens
  65. Changing the Game: The Playbook for Leading Business Transformation
    Changing the Game: The Playbook for Leading Business Transformation Graham Christie
  66. Elite Sales Strategies: A Guide to Being One-Up, Creating Value, and Becoming Truly Consultative
    Elite Sales Strategies: A Guide to Being One-Up, Creating Value, and Becoming Truly Consultative Anthony Iannarino
  67. The Unsold Mindset: Redefining What It Means to Sell
    The Unsold Mindset: Redefining What It Means to Sell Garrett Brown
  68. Behind Every Good Decision: How Anyone Can Use Business Analytics to Turn Data into Profitable Insight
    Behind Every Good Decision: How Anyone Can Use Business Analytics to Turn Data into Profitable Insight Puneet Sharma
  69. Pivot: The Art and Science of Reinventing Your Career and Life
    Pivot: The Art and Science of Reinventing Your Career and Life Adam Markel
  70. Simply Brilliant: Powerful Techniques to Unlock Your Creativity and Spark New Ideas
    Simply Brilliant: Powerful Techniques to Unlock Your Creativity and Spark New Ideas Bernhard Schroeder
  71. Make Your Idea Matter: Stand Out with a Better Story
    Make Your Idea Matter: Stand Out with a Better Story Bernadette Jiwa
  72. Outbounding: Win New Customers with Outbound Sales and End Your Dependence on Inbound Leads
    Outbounding: Win New Customers with Outbound Sales and End Your Dependence on Inbound Leads William Miller
  73. Growth IQ: Master the 10 Paths to Grow Your Business
    Growth IQ: Master the 10 Paths to Grow Your Business Tiffani Bova
  74. Leading Outside the Lines: How to Mobilize the (in)formal Organization, Energize Your Team, and Get Better Results
    Leading Outside the Lines: How to Mobilize the (in)formal Organization, Energize Your Team, and Get Better Results Jon R. Katzenbach
  75. The Live Enterprise: Create a Continuously Evolving and Learning Organization
    The Live Enterprise: Create a Continuously Evolving and Learning Organization Jeff Kavanaugh
  76. The MECE Muse: 100+ Selected Practices, Unwritten Rules, and Habits of Great Consultants
    The MECE Muse: 100+ Selected Practices, Unwritten Rules, and Habits of Great Consultants Christie Lindor
  77. Rookie Smarts: Why Learning Beats Knowing in the New Game of Work
    Rookie Smarts: Why Learning Beats Knowing in the New Game of Work Liz Wiseman
  78. Competing in the New World of Work: How Radical Adaptability Separates the Best from the Rest
    Competing in the New World of Work: How Radical Adaptability Separates the Best from the Rest Keith Ferrazzi
  79. Leading through Disruption: A Changemaker’s Guide to Twenty-First Century Leadership
    Leading through Disruption: A Changemaker’s Guide to Twenty-First Century Leadership Andrew Liveris
  80. Hello, My Name Is Awesome: How to Create Brand Names That Stick
    Hello, My Name Is Awesome: How to Create Brand Names That Stick Alexandra Watkins
  81. The Innovation Code: The Creative Power of Constructive Conflict
    The Innovation Code: The Creative Power of Constructive Conflict Jeff DeGraff
  82. The Consultant's Quick Start Guide: An Action Plan for Your First Year in Business
    The Consultant's Quick Start Guide: An Action Plan for Your First Year in Business Elaine Biech
  83. Trust Works!: Four Keys to Building Lasting Relationships
    Trust Works!: Four Keys to Building Lasting Relationships Ken Blanchard
  84. Taking People With You: The Only Way to Make Big Things Happen
    Taking People With You: The Only Way to Make Big Things Happen David Novak
  85. The Fortune Cookie Principle: The 20 Keys to a Great Brand Story and Why Your Business needs One
    The Fortune Cookie Principle: The 20 Keys to a Great Brand Story and Why Your Business needs One Bernadette Jiwa
  86. Friction: Passion Brands in the Age of Disruption
    Friction: Passion Brands in the Age of Disruption Jordan Berg
  87. Real Influence: Persuade Without Pushing and Gain Without Giving In
    Real Influence: Persuade Without Pushing and Gain Without Giving In Mark Goulston
  88. Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results
    Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results Adrian Gostick
  89. Beyond Disruption: Innovate and Achieve Growth without Displacing Industries, Companies, or Jobs
    Beyond Disruption: Innovate and Achieve Growth without Displacing Industries, Companies, or Jobs W. Chan Kim
  90. HBR Guide to Delivering Effective Feedback
    HBR Guide to Delivering Effective Feedback Harvard Business Review
  91. Eat, Sleep, Innovate: How to Make Creativity an Everyday Habit Inside Your Organization
    Eat, Sleep, Innovate: How to Make Creativity an Everyday Habit Inside Your Organization Scott D. Anthony
  92. Your Strategy Needs a Strategy: How to Choose and Execute the Right Approach
    Your Strategy Needs a Strategy: How to Choose and Execute the Right Approach Martin Reeves

Features:

  • Over 950 000 titles

  • Kids Mode (child safe environment)

  • Download books for offline access

  • Cancel anytime

Most popular

Unlimited

For those who want to listen and read without limits.

S$12.98 /month

3 days free
  • Unlimited listening

  • Cancel anytime

Try now

Unlimited Bi-yearly

For those who want to listen and read without limits.

S$69 /6 months

14 days free
Save 11%
  • Unlimited listening

  • Cancel anytime

Try now

Unlimited Yearly

For those who want to listen and read without limits.

S$119 /year

14 days free
Save 24%
  • Unlimited listening

  • Cancel anytime

Try now

Family

For those who want to share stories with family and friends.

Starting at S$14.90 /month

  • Unlimited listening

  • Cancel anytime

You + 1 family member2 accounts

S$14.90 /month

Try now