Customer Care Chronicles: Navigating Difficult Interactions with Ease: Mastering the Art of Customer Service David Thompson
Listen and read
Step into an infinite world of stories
- Read and listen as much as you want
- Over 1 million titles
- Exclusive titles + Storytel Originals
- 7 days free trial, then €9.99/month
- Easy to cancel anytime
How to Talk to Customers: Create a Great Impression Every Time with MAGIC
- By
- Publisher
- Language
- English
- Format
- Category
Economy & Business
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
© 2023 Jossey-Bass (Ebook): 9781118047354
Release date
Ebook: August 22, 2023
Others also enjoyed ...
- The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Jeff Toister
- Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Renee Evenson
- Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception Michael Barnett
- The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service Jamie Ford
- Remarkable Service: How to Keep Your Doors Open Mike Mack
- At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Frank Eliason
- Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty Lisa Ford
- Customer Service: 101: A Step-by-step guide to enhancing customer service David Elliot
- I'll Be Back: How To Get Customers To Come Back Again & Again Shep Hyken
- Fourth Wing (1 of 2) [Dramatized Adaptation]: The Empyrean 1 Rebecca Yarros
4.7 - Fourth Wing (2 of 2) [Dramatized Adaptation]: The Empyrean 1 Rebecca Yarros4.8
- A Court of Thorns and Roses (1 of 2) [Dramatized Adaptation]: A Court of Thorns and Roses 1 Sarah J. Maas4.3
- Harry Potter and the Philosopher's Stone J.K. Rowling4.7
- Fourth Wing Rebecca Yarros4.6
- Ruthless Fae [Dramatized Adaptation]: Zodiac Academy 2 Susanne Valenti4.4
- From Blood and Ash (1 of 2) [Dramatized Adaptation]: Blood and Ash 1 Jennifer L. Armentrout4.3
- From Blood and Ash (2 of 2) [Dramatized Adaptation]: Blood and Ash 1 Jennifer L. Armentrout4.4
- Summary of Atomic Habits by James Clear Best Self Audio4.3
- The Awakening [Dramatized Adaptation]: Zodiac Academy 1 Susanne Valenti3.9
- House of Earth and Blood (1 of 2) [Dramatized Adaptation]: Crescent City 1 Sarah J. Maas4.4
- Quicksilver: The Fae & Alchemy Series, Book 1 Callie Hart4.5
- A Court of Thorns and Roses Sarah J. Maas4.2
- The Pumpkin Spice Café Laurie Gilmore3.3
- The Fellowship of the Ring J. R. R. Tolkien4.8
This is why you’ll love Storytel
Listen and read without limits
800 000+ stories in 40 languages
Kids Mode (child-safe environment)
Cancel anytime
Unlimited stories, anytime
Unlimited
Listen and read as much as you want
1 account
Unlimited Access
Offline Mode
Kids Mode
Cancel anytime
Useful links
Language and region
English
International
