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Brad Worthley

There are very few great “leaders” in this world because we train people to be “managers”. Managing is about process and leading is about people, so this session can help people make the transition to a leader. 

Brad Worthley, an internationally acclaimed expert, will provide suggestions on how we can change our behavior just slightly, in order to impact the people we lead. Learn the skills that people like Jack Welch and Lee Iacocca used to be successful in their roles as leaders throughout their careers. This session is targeted to anyone who supervises people. 

Some of the topics covered will include: 
Your Time Managing Your Priorities Managing Your Behavior Managing Your Emotions Authenticity Differences Between Managers and Leaders

A Made for Success audio production.

Made for Success

30 Minute Success

How to Lead Instead of Manage Employees: 30 Minute Success Series

Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. Brad Worthley, an internationally acclaimed expert, will provide you with the tools to “Wow” the customer and earn you a Nordstrom or Les Schwab Tire Center reputation. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level.

Some of the topics covered will include:
Three Satisfaction LevelsCreating Emotional AttachmentsPerception Becomes the Customer’s RealityThe Three Levels of ListeningIt’s All About Attitudeand Acknowledgements & Excusing Yourself

How to Exceed Customer Expectations: 30 Minute Success Series

Businesses and relationships fail every single day because of a lack of communication. If you want to build a successful business or change the way people perceive you, you better change the way you communicate. Brad Worthley, an internationally acclaimed expert, will help you understand the skills that people like Jack Welch and Lee Iacocca used to turn large companies around to make them successful.

This program will make the differences between monologue and dialogue very clear and help you gain new respect for your communication skills.

Some of the topics covered will include:
The Five Primary Conversational BehaviorsThe Five Primary Causes of UpsetsLetting Go of the PastTen Ways to Give Constructive FeedbackReduce Miscommunication by Seeking ClaritySilence is Not Golden

How to Influence People with Powerful Communication: 30 Minute Success

If you want to rise to the top of any organization you must learn the skills necessary to be recognized as a top performer. Many people work hard but never get recognized for their efforts, so they end up as just one of the masses...