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The Healthy Medical Call Center: 60 Prescriptions for Leadership, Quality, and Patient SatisfactionPeter Lyle DeHaan
Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational SuccessPeter Lyle DeHaan
What Every Call Center Manager Needs to Know: Insider Strategies for Hiring, Scheduling, Technology, and Customer Service Success from a Call Center VeteranPeter Lyle DeHaan