Talking from 9 to 5: How Women's and Men's Conversational Styles Affect Who Gets Heard, Who Gets Credit, and What Gets Done at WorkDeborah Tannen4.2
Communication Matters II: That's Not What I Meant!: The Sociolinguistics of Everyday ConversationDeborah Tannen3
HBR's 10 Must Reads on Communication (with featured article "The Necessary Art of Persuasion," by Jay A. Conger)Nick Morgan5