Écouter et lire

Entrez dans un monde infini d'histoires

  • Lire et écouter autant que vous le voulez
  • Plus d'un million de titres
  • Titres exclusifs + créations originales Storytel
  • 14 jours d'essai gratuit, puis 9,99 € par mois
  • Annulation facile à tout moment
Essayer gratuitement
Details page - Device banner - 894x1036
Cover for Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence

Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence

7 évaluations

4.4

Durée
0h 21min
Langue
Anglais
Format
Catégorie

Économie et commerce

customer service? Could your customer service be improved? Do you need help making sure you get it right every time?

Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It’s easy to see how a business could quickly fold without great customer service at its core.

Making sure your customer service is as good a it can be is now much easier with this book, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence. Inside you will find advice and tips on things like: - Aspects Of Excellent Customer Service - Challenges Of International Customer Service - Customer Service In A Globalized World - Efficient Customer Service - How To Create An Efficient Customer Service Strategy - How To Improve Customer Service In Your Business - The Importance Of Good Customer Service

Learning how to give your customers a great experience should be one of the first things any business does, to ensure that it remains healthy, competitive and keeps customer needs and satisfaction at the heart of it all.

Get a copy of Customer Service today and make sure your customers keep coming back!

© 2019 Author's Republic (Livre audio): 9781982739126

Date de publication

Livre audio : 24 janvier 2019

Mots-clés

    D'autres ont également apprécié ...

    1. The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg
      The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg
    2. The Complete Executive: The 10-Step System for Great Leadership Performance
      The Complete Executive: The 10-Step System for Great Leadership Performance Karen Wright
    3. Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
      Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It Jeff Toister
    4. Changing the Channel: 12 Easy Ways to Make Millions for Your Business
      Changing the Channel: 12 Easy Ways to Make Millions for Your Business Tribby Masterson
    5. Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience
      Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience Ethan Beute
    6. The Best Damn Management Book Ever: 9 Keys to Creating Self-Motivated High Achievers
      The Best Damn Management Book Ever: 9 Keys to Creating Self-Motivated High Achievers Warren Greshes
    7. Step Up To Success In Business and In Life: You Can Achieve Your Dreams!
      Step Up To Success In Business and In Life: You Can Achieve Your Dreams! Nido R. Qubein
    8. Out Think: How Innovative Leaders Drive Exceptional Outcomes
      Out Think: How Innovative Leaders Drive Exceptional Outcomes G. Shawn Hunter
    9. 9 Powerful Practices of Really Great Teams
      9 Powerful Practices of Really Great Teams Stephen E. Kohn
    10. The Power of Reputation: Strengthen the Asset That Will Make or Break Your Career
      The Power of Reputation: Strengthen the Asset That Will Make or Break Your Career Chris Komisarjevsky
    11. Take Charge of Your Talent: Three Keys to Thriving in Your Career, Organization, and Life
      Take Charge of Your Talent: Three Keys to Thriving in Your Career, Organization, and Life Don Maruska
    12. Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy
      Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy Kerry Johnson, MBA, PhD
    13. Treat Me Like a Customer: Using Lessons from Work to Succeed in Life
      Treat Me Like a Customer: Using Lessons from Work to Succeed in Life Louis Upkins, Jr.
    14. Change With Confidence: Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night
      Change With Confidence: Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night Phil Buckley
    15. Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy
      Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy Dennis Reina
    16. How Did I Start My Business
      How Did I Start My Business Satheesh Gopalan
    17. Real Communication: How to Be You and Lead True
      Real Communication: How to Be You and Lead True Gabrielle Dolan
    18. Elements of Influence: The Art of Getting Others to Follow Your Lead
      Elements of Influence: The Art of Getting Others to Follow Your Lead Terry R. Bacon
    19. Well Said!: Presentations and Conversations That Get Results
      Well Said!: Presentations and Conversations That Get Results Darlene Price
    20. Real Time-Savers vs. False Time-Savers
      Real Time-Savers vs. False Time-Savers Made for Success
    21. Leadership Material: How Personal Experience Shapes Executive Presence
      Leadership Material: How Personal Experience Shapes Executive Presence Diana Jones
    22. The 5 Laws That Determine All of Life's Outcomes
      The 5 Laws That Determine All of Life's Outcomes Brett Harward
    23. The Respectful Leader: Seven Ways to Influence Without Intimidation
      The Respectful Leader: Seven Ways to Influence Without Intimidation Gregg Ward
    24. 212° Service: The 10 Rules for Creating a Service Culture
      212° Service: The 10 Rules for Creating a Service Culture Mac Anderson
    25. Tackle What's Next: Own Your Story, Stack Wins, and Achieve Your Goals in Business and Life
      Tackle What's Next: Own Your Story, Stack Wins, and Achieve Your Goals in Business and Life Eric Wood
    26. The First Two Rules of Leadership: Don't be Stupid, Don't be a Jerk
      The First Two Rules of Leadership: Don't be Stupid, Don't be a Jerk David Cottrell
    27. Stinkin' Thinkin: 37 Mental Mistakes, False Beliefs & Superstitions That Can Ruin Your Career & Your Life
      Stinkin' Thinkin: 37 Mental Mistakes, False Beliefs & Superstitions That Can Ruin Your Career & Your Life Dr. Gary S. Goodman
    28. Speaking Up for Yourself on the Job: Getting More of What You Want More of the Time
      Speaking Up for Yourself on the Job: Getting More of What You Want More of the Time Made for Success
    29. Extraordinary Groups: How Ordinary Teams Achieve Amazing Results
      Extraordinary Groups: How Ordinary Teams Achieve Amazing Results Geoffrey M. Bellman
    30. Learning to Succeed: Rethinking Corporate Education in a World of Unrelenting Change
      Learning to Succeed: Rethinking Corporate Education in a World of Unrelenting Change Jason Wingard, PhD
    31. No More Pointless Meetings: Breakthrough Sessions That Will Revolutionize the Way You Work
      No More Pointless Meetings: Breakthrough Sessions That Will Revolutionize the Way You Work Martin Murphy
    32. You Can Sell Anything by Telephone!: Updated and Expanded Audio Edition
      You Can Sell Anything by Telephone!: Updated and Expanded Audio Edition Dr. Gary S. Goodman
    33. Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees
      Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees Dr. Mitchell Kusy
    34. The Now Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social
      The Now Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social Jay Baer
    35. The Hidden Leader: Discover and Develop Greatness Within Your Company
      The Hidden Leader: Discover and Develop Greatness Within Your Company Scott K. Edinger
    36. Storyscaping: Stop Creating Ads, Start Creating Worlds
      Storyscaping: Stop Creating Ads, Start Creating Worlds Gaston Legorburu
    37. Pay Attention! : How to Listen, Respond and Profit from Customer Feedback: How to Listen, Respond, and Profit from Customer Feedback
      Pay Attention! : How to Listen, Respond and Profit from Customer Feedback: How to Listen, Respond, and Profit from Customer Feedback Jill Applegate
    38. Make Your Own Rules: A Renegade Guide to Unconventional Success
      Make Your Own Rules: A Renegade Guide to Unconventional Success Josh Young
    39. Elevate: The Three Disciplines of Advanced Strategic Thinking
      Elevate: The Three Disciplines of Advanced Strategic Thinking Rich Horwath
    40. Accountability Leadership
      Accountability Leadership Di Worrall
    41. Relationshift: Unleash the Surprising Power of Relationships to Change Yourself, Remake Your Life, and Achieve Any Business Goal
      Relationshift: Unleash the Surprising Power of Relationships to Change Yourself, Remake Your Life, and Achieve Any Business Goal Justin Blaney, D.M.
    42. Millennials and Management: The Essential Guide to Making It Work at Work
      Millennials and Management: The Essential Guide to Making It Work at Work Lee Caraher
    43. Leadership Language: Using Authentic Communication to Drive Results
      Leadership Language: Using Authentic Communication to Drive Results Chris Westfall
    44. Attention Pays: How to Drive Profitability, Productivity, and Accountability
      Attention Pays: How to Drive Profitability, Productivity, and Accountability Neen James
    45. Do Business Better: Traits, Habits, & Actions to Help You Succeed
      Do Business Better: Traits, Habits, & Actions to Help You Succeed Damian Mason
    46. The Good Ones: Ten Crucial Qualities of High-Character Employees
      The Good Ones: Ten Crucial Qualities of High-Character Employees Bruce Weinstein, PhD
    47. Don't Count the Yes's, Count the No's
      Don't Count the Yes's, Count the No's Warren Greshes
    48. Expect to Win: It's Never Too Late to Achieve Your Goals
      Expect to Win: It's Never Too Late to Achieve Your Goals John Mason
    49. The Discussion Book: The Discussion Book
      The Discussion Book: The Discussion Book Stephen D. Brookfield

    L’offre Storytel :

    • Accès à la bibliothèque complète

    • Mode enfant

    • Annulez à tout moment

    15 heures

    Pour accompagner vos loisirs

    9.99 € /mois

    30 jours gratuits
    Essayer maintenant

    30 heures

    Pour vos trajets quotidiens

    14.99 € /mois

    30 jours gratuits
    Essayer maintenant

    45 heures

    Pour écouter tous les jours

    17.99 € /mois

    30 jours gratuits
    Essayer maintenant