Donald W. Benbow

Ali Zarghami

The eight discipline (8D) problem-solving methodology includes the following:

 Select an appropriate team
 Formulate the problem definition
 Activate interim containment
 Find root cause(s)
 Select and verify correction(s)
 Implement and validate corrective action(s)
 Take preventive steps
 Congratulate the team

This unique book provides an overview of the 8D process, gives guidance on tools for finding root causes, shows 8D in action in eight case studies, and gives five unsolved problems for readers to apply 8D themselves for practice.
Anyone who wants to improve quality, regardless of the industry they come from, will benefit from the 8D approach. It has been successfully applied in healthcare, retail, finance, government, and manufacturing.

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