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Breaking Banks - The #1 Global Fintech Podcast

Breaking Banks

In This Episode

Southeast Asia’s fintech revolution is here, and GXBank is leading the charge. From its roots as a ride-hailing service to becoming Malaysia’s first digital bank, GXBank is transforming how Malaysians access and manage their money.

This week on Breaking Banks, host Brett King sat down with GXBank’s Chief Commercial Officer, Kaushik Chowdhury, and Mastercard’s Senior Vice President & Country Manager for Malaysia and Brunei, Beena Pothen. They discuss the incredible journey of GXBank, the partnership with Mastercard, and how the bank is reshaping financial inclusion in Southeast Asia.

GXBank, a subsidiary of GXS Bank Pte. Ltd. (a joint venture between Grab and Singtel), officially launched operations September 1, 2023, introducing its app two months later. In a year, the bank has amassed over 750,000 customers, offering innovative and personalized solutions to support financial resilience and inclusion. Learn how GXBank is making banking accessible to all Malaysians while setting a new standard for digital banking in the region.

Discover how Mastercard’s cutting-edge technologies and deep fintech expertise are empowering GXBank to deliver smarter, more inclusive financial solutions. As fintechs look to build, launch, and grow their business, Mastercard is helping to drive smarter decisions for better outcomes through strong partnerships across the payments ecosystem.

Resources:Learn more about GXBank: gxbank.myExplore how Mastercard supports fintech innovation: Mastercard Fintech Services

Read the entire transcript here. 

Podcast Content:

Chapter 1: 00:00 - Welcome and Introduction

Brett King introduces the episode, focusing on digital banking trends in Southeast Asia with GXBank and Mastercard as key players.

Chapter 2: 03:30 - GXBank: Building a Digital Bank from Scratch

Kaushik Chowdhury discusses GXBank’s journey, from user research to creating a mobile-first digital bank in Malaysia.

Chapter 3: 10:15 - The Evolution of Banking in Southeast Asia

Bina Pothan highlights the rapid adoption of digital banking in Southeast Asia, driven by smartphones, internet access, and changing consumer expectations.

Chapter 4: 18:00 - Financial Inclusion through Digital Innovation

Exploring how GXBank and Mastercard aim to serve underserved and financially vulnerable populations across Malaysia and the region.

Chapter 5: 26:30 - Leveraging Partnerships for Success

Insights into GXBank’s partnership with Mastercard, enabling rapid launches and delivering impactful financial products to consumers.

Chapter 6: 34:45 - Payments Innovation and Embedded Finance

Examining GXBank’s focus on payment solutions, including QR systems, debit cards, and embedded banking experiences with Grab.

Chapter 7: 42:00 - Overcoming Challenges in Digital Banking

Kaushik discusses the challenges of building a digital bank, including hiring, partnerships, and balancing innovation with trust and security.

Chapter 8: 50:15 - Future Plans and Scaling Ambitions

GXBank outlines its roadmap, aiming for profitability and becoming a top bank in Malaysia by leveraging its ecosystem and customer-centric strategies.

Chapter 9: 57:30 - Key Takeaways and Final Reflections

Bina and Kaushik emphasize trust, utility, and collaboration as essential elements for succeeding in the digital banking revolution.

Related Content: 

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Bank-Fintech Partnerships, Open Banking and AI...oh my!

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Shopify Finance: Fueling Merchant and Small Business Growth

Episode 558: Fintech Visionaries Reimagining the Future of Finance: Start Path

Recorded end of September

A Digital Banking Revolution in SEA: GXBank and Mastercard

This week, host Brett King sits down with Colin Walsh, Founder and CEO of Varo Bank, to explore the journey of building the first all-digital, FDIC-insured de novo bank in U.S. history. Designed to improve financial health and serve a diverse range of customers—from those with financial abundance to those facing economic hardship—Varo Bank is on a mission to create a banking experience that truly works for everyone.

With the unique distinction of being the first consumer fintech to be granted a bank charter in US history, Varo is redefining banking with innovative products tailored to modern consumers' needs. From managing fraud and credit risk to building trust and leveraging a cutting-edge tech stack, they delve into the strategies that power Varo’s ability to stay agile and customer-focused. Whether it’s delivering accessible savings and lending solutions or tackling the challenges of financial inclusion, Varo Bank’s story is one of innovation and impact.

Tune in for a wide-ranging discussion on how Varo is using digital banking to create financial inclusion by addressing the real financial challenges that Americans face every day.

Read the entire transcript here. 

Podcast Content: 

Chapter 1: (00:00) - Introduction and Varo Bank's Unique Path

Brett King introduces the episode and welcomes Colin Walsh, founder and CEO of Varo Bank, to discuss their journey as the first pure-play digital bank with a de novo charter.

Chapter 2: (04:15) - Navigating Industry Challenges

Colin reflects on the pandemic's impact, funding market changes, and navigating regulatory challenges while focusing on profitability and customer-centric innovation.

Chapter 3: (10:45) - The De Novo Advantage

A discussion on Varo's strategic decision to pursue a de novo national bank charter, contrasting it with fintech sponsorship models and highlighting its benefits.

Chapter 4: (16:30) - Building a Competitive Tech Stack

Colin details Varo’s proprietary technology investments, including AI, machine learning, and the migration to React Native, ensuring agility and innovation in product offerings.

Chapter 5: (24:50) - Lending Innovation and Financial Inclusion

Varo's approach to cash-flow-based lending and leveraging technology to responsibly serve non-prime, paycheck-to-paycheck consumers is explored in depth.

Chapter 6: (32:10) - Tackling Fraud with Technology

The team discusses how Varo combats sophisticated fraud through advanced tech and the advantages of being a technology-first bank in risk management.

Chapter 7: (37:40) - Scaling with Discipline

A look at Varo’s approach to disciplined customer acquisition, organic growth, and creating high lifetime value customers through deep engagement.

Chapter 8: (44:00) - The Future of Financial Inclusion

Colin explains Varo’s mission to become a financial operating system for underserved Americans and discusses innovations like embedded financial tools.

Chapter 9: (50:30) - IPO Plans and Market Consolidation

The conversation shifts to Varo’s long-term goals, including profitability milestones, potential IPO timelines, and strategic opportunities in a consolidating market.

Chapter 10: (58:15) - Looking Ahead

Colin previews upcoming initiatives, including a new app launch and partnerships, and emphasizes Varo’s role in addressing financial stress for customers.

Related Content: 

Special Episode: Navigating the Crisis

Episode 553: The Secret of NIM

Episode 560: Killing It: Ohad Samet on Reimagining Debt Collection

Huawei Does Gen-Fi

A Digital Banking Revolution in SEA: GXBank and Mastercard

https://www.youtube.com/watch?v=1lIqYB3d4IY

Reimagining Digital Banking: Varo Bank’s Vision for Financial Inclusion

In This Episode

Regular listeners of Breaking Banks are likely familiar with the Killing It series, hosted by Jason Henrichs and Alex Johnson, where they explore candid stories of success, failure, and the pivotal and sometimes tough decisions that drive the journey from VCs to unicorns in the high stakes world of entrepreneurship. (If you’re not, check it out!)

In this episode, Brett King shifts gears with a “Starting It” theme, sitting down with industry veteran Anthony Thomson —an entrepreneur, marketer, speaker, author, and founder of Metro Bank, Atom, and 86 400. Metro Bank challenged traditional banking in the UK, while Atom and 86 400 brought innovation as neo-banks in different markets, with 86 400 later acquired by NAB (National Australia Bank) and then merged into UBank.

Join this enlightening discussion as Brett and Anthony dive into the unique missions and lessons behind each of these groundbreaking ventures. And who knows? You might even get a sneak peek at the next big breakthrough in the industry! 

Read the entire transcript here. 

Podcast Content: 

Chapter 1: (00:00) - Introduction and Setting the Scene

Brett King and Jason Henricks open the episode, reflecting on their history of exploring financial disruption. Special guest Anthony Thompson joins from Abu Dhabi, sharing memories of past debates on the future of banking.

Chapter 2: (03:45) - The Genesis of Metro Bank

Anthony recounts his journey from marketing in financial services to founding Metro Bank. The discussion highlights how Metro Bank disrupted traditional banking by focusing on customer-centric value and trust.

Chapter 3: (12:30) - Cognitive vs. Associative Trust in Banking

The hosts and guest delve into the dual dimensions of trust: competence versus intent. Anthony explains how Metro Bank leveraged customer-centric policies, like dog-friendly branches, to foster associative trust.

Chapter 4: (20:15) - The Shift to Digital Banking

Anthony reflects on the rise of digital banking, including his transition to founding Atom Bank. The conversation examines how mobile banking became the cornerstone of modern financial services.

Chapter 5: (28:50) - Building Atom Bank

The discussion explores Atom Bank’s founding principles, focusing on delivering a superior mobile experience and balancing liabilities with assets. Anthony contrasts Atom’s approach with competitors like Monzo and Starling.

Chapter 6: (40:00) - Lessons Learned and 86 400

Anthony describes his move to Australia to establish 86 400. He shares how lessons from Atom influenced his strategy, particularly the importance of engagement and transaction accounts.

Chapter 7: (51:30) - Challenges in Traditional Banking Transformation

The conversation shifts to why traditional banks struggle with digital transformation. Anthony and Brett critique cultural and regulatory hurdles faced by legacy institutions.

Chapter 8: (58:10) - The Role of Regulators in a Digital World

Anthony discusses how regulators worldwide are adapting to digital banking innovations, emphasizing the importance of competition and better consumer outcomes.

Chapter 9: (1:06:20) - Reflections and Future of Banking

Anthony shares his hopes for the future of banking, emphasizing customer-centricity as the industry’s ultimate goal. Brett and Anthony speculate on the next breakthrough, pointing to adjacencies and AI in banking.

Chapter 10: (1:12:50) - Closing Thoughts and Takeaways

The hosts summarize the key themes of the episode, including trust, customer value, and the evolution of banking. They close with a call to action for listeners to engage with the podcast and its community.

Related Content: 

Big And Small Preparing For Shifting Generational Expectations

Episode 17: You can bank on it: trust and winning customers from incumbent banks

Episode 550: Cease and Desist

Build The Necessary And Useful ...

Trust, Value & What It Means To Be Digital in Banking

In This Episode

2024 is a wrap! Listen as industry leaders and fintech influencers share insights on the year that was before turning the lens forward to 2025. What will be hot in this new year?

Back by popular demand, Breaking Banks hosts Brett King and JP Nicols assemble banking industry leaders and fintech influencers to get their takes and predictions on what 2025 has in store for the banking industry.

Joining the discussion are Jim Marous (The Financial Brand, Banking Transformed), Ron Shevlin (Chief Research Officer, Cornerstone Advisors and Forbes Contributor), and Mary Wisniewski (Cornerstone Advisors, Money Isn’t Everything). Together, they explore critical topics shaping the industry, from fraud, risk, and efficiency to cutting-edge innovations like Agentic AI and LLMs, as well as developments in open banking, 1033, and the CFPB.

And what about the lingering impact of the Synapse story from 2024? Will 2025 bring a reckoning, or are brighter days ahead for the industry? Tune in for a lively and engaging conversation packed with expert insights and bold predictions.

Happy New Year from the team at Breaking Banks

Read the entire transcript here. 

Podcast Content:

Chapter 1: A Look Back at 2024 (00:00)

The discussion opens with reflections on the major events of 2024, from economic shifts to major fintech and banking milestones. The panelists explore how the industry evolved and what lessons were learned.

Chapter 2: The Fintech Reckoning and Market Optimism (07:20)

The fallout from the Synapse failure and regulatory challenges dominated 2024. The discussion highlights how fintechs have adapted, and why, despite hurdles, optimism is growing for 2025.

Chapter 3: The Rise of AI in Banking (15:45)

AI took center stage in 2024, from fraud detection to customer service enhancements. The conversation explores how AI’s role in banking is expanding and what that means for both traditional banks and fintechs.

Chapter 4: The Global Perspective on Fintech Innovation (25:10)

While much of the conversation is U.S.-focused, the panel examines key developments worldwide, including digital banking growth in Latin America, China, and Africa.

Chapter 5: The Future of Open Banking and Regulation (32:40)

With Section 1033 and the CFPB's evolving stance, the discussion turns to the state of open banking and data ownership. What are the regulatory barriers, and how will they impact fintech innovation?

Chapter 6: Agentic AI and Banking’s Next Transformation (41:00)

The emergence of AI-driven financial agents is set to reshape personal finance. The panel debates how AI could soon manage customer financial lives better than traditional advisors.

Chapter 7: The Fintech IPO Landscape and Market Predictions (50:30)

With Klarna and Chime considering IPOs, the panel speculates on the first big fintech public offering of 2025. They also discuss when the first AI fintech unicorn might emerge.

Chapter 8: The Future of Financial Services in a Digital-First World (58:10)

The conversation wraps up with a bold look at how fintech, AI, and regulatory shifts will shape the financial industry. Will 2025 truly be a stellar year for banking?

Related Content: 

Episode 529: Is 2024 the Year That BaaS Goes Boom?

Episode 561: Demystifying Fintech: Insights on Banking's Future

Episode 545: Buzzword Bingo

Episode 560: Killing It: Ohad Samet on Reimagining Debt Collection

Bank-Fintech Partnerships, Open Banking and AI...oh my!

https://www.youtube.com/watch?v=yahPylU7TCw

Will 2025 Be A Stellar Year? Top Banking and Fintech Predictions

In This Episode

What’s the key to financial security today? As technology and a shifting economy reshape how we save, spend, borrow, and plan for the future, mastering the art of money management is critical for achieving financial health. Listen as Jennifer Tescher, host of sister podcast Emerge Everywhere and Founder of the Financial Health Network, speaks with Suze Orman – personal finance expert, author, Emmy Award winner, and Co-Founder of workplace emergency savings platform SecureSave – about the critical role of savings and an important step companies can take to support employees’ financial success today.

Dedicated to improving financial health for all, especially the most vulnerable among us, Emerge Everywhere tackles the complex issues intersecting the financial well-being of people across America while exploring how to build an inclusive economy.

Listen now! Read the entire transcript here. 

Podcast Content: 

Chapter 1: Introduction and the Changing Landscape of Personal Finance (00:00)

A reflection on how financial habits have evolved over the past two decades, with a focus on new tools, technology, and the challenges people face today.

Chapter 2: The Disconnect Between the Economy and Everyday Americans (05:20)

Suze Orman discusses the stark difference between national economic indicators and individual financial realities, emphasizing that many Americans are still struggling despite a strong stock market.

Chapter 3: Lessons from the 2008 Financial Crisis and Beyond (12:10)

A look back at how financial behaviors changed after the Great Recession, the long-term effects of financial fear, and how past economic crises still impact people’s financial decisions today.

Chapter 4: The COVID-19 Effect: A False Sense of Security? (18:45)

Examining how government stimulus during the pandemic created short-term financial stability, only for many people to fall into debt when support was removed.

Chapter 5: Financial Behavior vs. Systemic Barriers (24:30)

The debate between personal financial responsibility and the role of systemic challenges, including inflation, job access, and government policies in shaping financial well-being.

Chapter 6: Educating the Next Generation on Money (31:15)

Suze Orman raises concerns about how young people are learning about personal finance, questioning whether influencers and social media platforms are reliable sources of financial education.

Chapter 7: The Importance of Emergency Savings (38:40)

A deep dive into SecureSave, Suze Orman’s initiative to help employees build emergency savings, and why she believes savings—not investing—should be the foundation of financial security.

Chapter 8: The Role of AI in Personal Finance (46:20)

Suze speculates on the future of AI-powered financial advisors, discussing both the potential benefits and risks of AI replacing human financial guidance.

Chapter 9: The Changing Face of Retirement and Aging (52:10)

A discussion on financial security for aging populations, including how women often outlive their partners and the financial struggles they face later in life.

Chapter 10: Closing Thoughts – Financial Security for All (58:30)

Suze Orman shares her final thoughts on how individuals and businesses can take action to improve financial stability, and the need for a more holistic approach to financial education.

Related Content: 

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Suze Orman | Rethinking How People Save

In This Episode

Getting digital right can be challenging for anyone --small banks, big banks, incumbents, challengers, you name it.

In this episode, Brett King meets up with Akbank's Consumer Banking & Digital Solutions, EVP, Burcu Civelek Yuce to talk about Akbank and Akbank LAB, Akbank's Innovation Lab. The discussion focuses on the incumbent bank 's digital engagement and excellence in collaborating and partnering with fintechs and big tech.

Turkey is the 18th largest country in the world in terms of population size, with Akbank one of the largest banks (77 years young) in Turkey. Akbank has nimbly undergone a smoothe digital transformation with the majority of its customers now coming through digital channels -- be it new customer acquisition, servicing or sales.

Akbank LAB is the innovation center that coordinates Akbank’s pioneering fintech developments. Here, they study best working models and implement solutions to make the lives of Akbank's customers easier. Fintech partnership and collaboration are key components of Akbank LAB's success, with partners working hard to create value for their customers.

Akbank is embracing AI with Banking IQ, hyper personalized information on customers, and is actively reskilling employees to lead the way forward.

Listen to this engaging conversation to learn best practices relevant for all banks and financial institutions.

For further information: akbanklab.com or akbanklab@akbanklab.com

Read the entire transcript here. 

Related Content: 

Chapter 1: Introduction – The Evolution of Incumbent Banks (00:00)

An introduction to the discussion on digital transformation in traditional banks. The host shares insights from a recent visit to Istanbul and the rapid changes observed in the Turkish banking sector.

Chapter 2: Akbank’s Digital Transformation and Growth (05:15)

EVP Bircu Sivilek shares key data on how Akbank has embraced digitalization, with significant growth in digital customer acquisition and engagement. The discussion covers the bank’s transformation into a digitally-led institution.

Chapter 3: Fintech Collaboration and Open Innovation (12:40)

How Akbank fosters partnerships with fintechs and big techs through Akbank Lab. The conversation explores how the bank accelerates innovation through strategic collaborations.

Chapter 4: AI-Driven Personalization in Banking (19:20)

A discussion on the role of artificial intelligence in banking, including how Akbank uses AI for hyper-personalized financial insights, enhancing the customer experience.

Chapter 5: Supporting SMEs with Fintech Innovations (26:30)

An exploration of how Akbank integrates fintech solutions to help small and medium enterprises (SMEs) manage their financial operations, including a successful partnership with a Spanish fintech.

Chapter 6: The Agile Approach to Product Development (32:45)

Comparing Akbank’s development process to digital-first banks like Nubank and Revolut. Insights into how Akbank has reduced time-to-market for new banking products.

Chapter 7: Modernizing Banking Infrastructure for Agility (39:10)

A deep dive into how Akbank rebuilt its technology stack from the ground up to support seamless fintech integrations and AI-powered banking services.

Chapter 8: The Future of Banking – AI, Generative Tech, and Digital Strategy (45:50)

How Akbank is positioning itself as a leader in AI-driven banking, with a focus on generative AI, customer experience, and further digital transformation in the next three to five years.

Chapter 9: The Transformation of Branch Banking (52:30)

How Akbank’s digital push has reshaped the role of physical branches, transitioning to a cash-light model with a stronger focus on customer advisory services.

Chapter 10: The Global Perspective and Final Thoughts (58:10)

Final reflections on Akbank’s innovation journey and how fintech partnerships will continue to shape the bank’s future.

Banking Innovation: Journey and Insights from an Incumbent Bank

In This Episode

We are excited to introduce you to Provoke.fm's newest podcast....a-spinoff-of-a-spinoff of Breaking Banks. Bankers Bookshelf brings cutting edge banking and fintech research to life, sharing the stories and strategies behind financial innovation, bridging the gap between technology and finance -- a perfect fit for the Breaking Banks family! Host Paolo Sironi, global research leader in banking and financial markets at IBM Institute for Business Value, is a trailblazer in fintech himself.

In this episode, Paolo connects with Ronit Ghose who runs the Future of Finance team in Citi's thought leadership unit "Citi Global Insights", and is the author of Future Money: Fintech, AI and Web 3.

The world of money is rapidly changing, but what does it all really mean? The duo discuss insights from the book with Ronit bringing technical topics to vivid life via narrative deep dives into selected founders and their companies. From London to Lagos, via Ahmedabad, Dubai, Hong Kong, Karachi and more, this episode pulls together the story of how money is changing in the internet era.

Subscribe to Bankers Bookshelf https://provoke.fm/show/the-bankers-bookshelf/ or listen via your preferred podcast platform now!

https://www.youtube.com/watch?v=Yp1E9Fs3rco

Spotlight: Banker’s Bookshelf — Future Money

In This Episode

This week we introduce you to a series profiling the digital banks and founders that are changing the world of banking. Focused on first hand accounts from founders all over the globe, the series chronicles the NeoBanking movement from the early days though to today, documenting the players building a new category of digital banking, reshaping the digital movement. Throughout our series we look at foundation stories, challenges each had, and the regulatory approach each took -- a look at the pioneering history of the neo and challenger bank movement.

In this episode, Breaking Banks host Brett King connects with bunq's Founder & CEO. Ali Niknam. bunq is based in The Netherlands, a small country doing big things. bunq, bank of The Free, offers mobile banking that makes life easy for every new chapter in one's life, and for the digital nomad in everyone.

Born out of Ali's interest in creating products that people like to use, bunq began in 2012 and its mobile app came out in 2015, all with the aim to help the world forward and do banking a little differently. bunq has brought lasting change to the European banking industry. Having built a product rooted in customer needs and wants, bunq quickly scaled to become the second largest neobank in the EU. Serving digital nomads across the European Economic Area, bunq makes life easy for location-independent people and businesses starting from the way they manage money: how they spend, save, budget and invest.

On a mission to build the first global neobank for digital nomads, bunq announced its bid to enter the US market (April 2023) by applying for a banking license.

It's an intriguing story, not to be missed!

https://youtu.be/xflfJpM60NI?si=oKMhKcL13Q_eJM9s

Digital Banks and Founders Changing the World of Banking: bunq

In This Episode

In this episode we continue the series powered by U.S. Bank and recorded at the University of Utah's Fintech Xchange. CAUTION: The episode is hot!

Breaking Banks' Hot Takes host Jason Henrichs, regulars Alex Johnson (Fintech Takes) and Jason Mikula (Fintech Business Weekly) are joined by David Ness, U.S. Bank's SVP Innovation, R&D and Peter Renton, Fintech Nexus, Chairman & Co-Founder. The newcomers jump right in, going straight for Fintech on Fire (#11 on a scale of 1 - 10), and comfortably deliver hot takes from the hot seats, recapping major themes from the event, and making predictions as to what 2025 brings to our industry. Plenty of insights are shared and there's plenty for the risky spice-takers to tackle including BNPL (acronym for a popular industry term, of course, and also our new Burn Now Pay Later hot sauce). Two other clues as to what the group might have talked about....the RegTech Reaper and Stable Coin Scorch . Don't worry, there's plenty more where these came from!

Listen now on your favorite podcast platform!

It's a hot conversation, worth being in the room for...to catch the visuals check it out on YouTube (@provokefm and while you are there, hit subscribe)!

Hot Takes from Fintech Xchange: Diving Right in with U.S. Bank and Fintech Nexus

This week on Breaking Banks, we take you inside fintechXchange, hosted by the Stena Center for Financial Technology at the University of Utah. As a proud media partner of the event, we explore how industry, academia, and policymakers are coming together to drive the future of financial services.Host Jason Henrichs sits down with Meghan Kober, VP of Fintech Partnerships & Investments at U.S. Bank, Taylor Randall, President of the University of Utah, and Ryan Christiansen, Executive Director of the Stena Center for Financial Technology. Together, they discuss the power of ecosystem building, highlighting the incredible human capital fueling innovation: VCs, startups, and institutions of all sizes collaborating to shape the next wave of fintech growth and banking transformation.

Then, it’s time for the first Hot Takes of 2025, recorded live from 'Silicon Slopes'! Alex Johnson (Fintech Takes) and Jason Mikula (Fintech Business Weekly) are back in the hot seats with Jason Henrichs to break down the latest fintech headlines with sharp insights and no-holds-barred opinions. They dive into:

The latest in open banking, the CFPB and regulation

The fate of BaaS Island, Synapse, and Patriot Bank’s BSA & AML challenges

What really is possible with bankruptcy proceedings and what does it mean for fintech’s future

This episode is packed with insight, energy, and hard-hitting discussions you won’t want to miss!

https://www.youtube.com/watch?v=tJ-bdJNLu60

Hot Takes from Fintech Xchange: Diving Right in with U.S. Bank and Fintech Nexus

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