Well-Designed by Jon Kolko: Key Takeaways, Summary & Analysis

"Well-Designed: How to Use Empathy to Create Products People Love" by Jon Kolko emphasizes empathy as essential for successful product design. The book guides readers on generating empathy insights to understand users' emotions and expectations, crucial for creating products that resonate. Kolko advocates for a design-thinking approach, starting from the user's perspective, and introduces techniques to enhance empathy, like role-playing and observing users in real situations​​.

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