Service quality from the guest's view: Manual for more service quality in hotels and restaurants

Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.

© 2014 Books on Demand (Ebook): 9783738666977

Fecha de lanzamiento

Ebook: 16 de diciembre de 2014