Dengarkan dan baca

Masuki dunia cerita tanpa batas

  • Baca dan dengarkan sebanyak yang Anda mau
  • Lebih dari 1 juta judul
  • Judul eksklusif + Storytel Original
  • Uji coba gratis 14 hari, lalu €9,99/bulan
  • Mudah untuk membatalkan kapan saja
Coba gratis
Details page - Device banner - 894x1036

Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand

Durasi
7H 4menit
Bahasa
Inggris
Format
Kategori

Ekonomi & Bisnis

Most organizations struggle to really improve one of the most important factors of their success: the sales and service experiences they offer customers. Despite extensive--and expensive--efforts, this critical competitive edge remains out of reach for many. They key problem is that most companies fail to understand that, more than ever before, the customer is in control of the relationship. Where marketers used to think in terms of B2B or B2C, they have to start thinking "Me2B"--that is, the way the customer relates to the company. Grounded in this shift, Your Customer Rules! reveals the truth about how the best organizations design, measure, and deliver great customer serivce experiences. Based on extensive research into top-performing organizations, Bill Price and David Jaffe have devised 7 simple principles that correspond with the highest customer retention--and therefore sustained profits. These 7 drivers of great customer experience are: You know me, you remember me You give me choices You make it easy for me You value me You trust me You surprise me withstuff that I can't imagine You make me better and let me do more Alongside these 7 drivers, the authors share examples of companies who succeed at customer experience, such as Amazon, DIRECTV, FlightCentre, Ventre-Privee, and Yamato Transport. With a simple, elegant solution for driving lasting value for customers by providing a great customer experience, Your Customer Rules! is essential reading for store managers, contact center managers, leaders of customer-facing teams, and executives.

© 2022 Ascent Audio (Buku audio ): 9781663705952

Tanggal rilis

Buku audio : 24 Maret 2022

Yang lain juga menikmati...

Selalu dengan Storytel

  • Lebih dari 900.000 judul

  • Mode Anak (lingkungan aman untuk anak)

  • Unduh buku untuk akses offline

  • Batalkan kapan saja

Terpopuler

Premium

Bagi yang ingin mendengarkan dan membaca tanpa batas.

Rp39000 /bulan
7 hari gratis
  • 1 akun

  • Akses Tanpa Batas

  • Akses bulanan tanpa batas

  • Batalkan kapan saja

  • Judul dalam bahasa Inggris dan Indonesia

Coba sekarang

Premium 6 bulan

Bagi yang ingin mendengarkan dan membaca tanpa batas

Rp189000 /6 bulan
7 hari gratis
Hemat 19%
  • 1 akun

  • Akses Tanpa Batas

  • Akses bulanan tanpa batas

  • Batalkan kapan saja

  • Judul dalam bahasa Inggris dan Indonesia

Coba sekarang

Local

Bagi yang hanya ingin mendengarkan dan membaca dalam bahasa lokal.

Rp19900 /bulan
7 hari gratis
  • 1 akun

  • Akses Tanpa Batas

  • Akses tidak terbatas

  • Batalkan kapan saja

  • Judul dalam bahasa Indonesia

Coba sekarang

Local 6 bulan

Bagi yang hanya ingin mendengarkan dan membaca dalam bahasa lokal.

Rp89000 /6 bulan
7 hari gratis
Hemat 25%
  • 1 akun

  • Akses Tanpa Batas

  • Akses tidak terbatas

  • Batalkan kapan saja

  • Judul dalam bahasa Indonesia

Coba sekarang