Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits John Goodman
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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
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In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that!
Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
© 2020 Greenleaf Book Group (Hljóðbók): 9781626347939
Útgáfudagur
Hljóðbók: 15 augusti 2020
Aðrir höfðu einnig áhuga á...
- The Relationship Economy: Building Stronger Customer Connections in the Digital Age John R. DiJulius III
- Digital Customer Service: Transforming Customer Experience for An On-Screen World Rick Delisi
- Transform Customer Experience: How to achieve customer success and create exceptional CX Isabella Villani
- Customer CEO: How to Profit from the Power of Your Customers Chuck Wall
- The Mom Test: How to Talk to Customers & Learn if Your Business is a Good Idea When Everyone is Lying to You Rob Fitzpatrick
- The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Jeff Toister
- Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer
- Choose Your Customer: How to Compete Against the Digital Giants and Thrive Jonathan L.S. Byrnes
- The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions Noah Fleming
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